Hotels near JCPenney, Oklahoma City

I stayed in the area for work for approximately 3 weeks. During that time I was overcharged for my stay and had my vehicle broken into. According to local law enforcement, they have been summoned to the hotel 14 times in the 6 weeks for break -ins. The hotel accepts no liability and will not, as encouraged by law enforcement, install video surveillance for the exterior of the building. How many OTHER guests will be vandalized?!? If you are staying over a weekend, good luck getting near the pool. It appears the ”for registered guests only” signs do NOT apply unlike the ”we accept no liability for theft or damage to your vehicle” signs. If IHG cares about the safety of their guests, as they claim, invest in cameras for cripes sakes!! I did happen to score one of 6 poolside loungers on an early Sunday morning. However, the smell of raw sewage and little water bugs invading the pool made for a quick exit. As for the complimentary guest laundry, only two out of four washer and dryers were operable for the entire hotel. Apparently they are waiting for parts, and have been for over 3 months, according to one guest. Maybe just replace them? The weekly happy hour has done away with complimentary beer or wine. Food was...meh. Not even sure what some of it was. I travel 80% of the year for my job and pretty much live in hotels. This Staybridge doesn't appear to care about their guests' experience whatsoever. So much to be improved upon!

I will preface this by saying that the manager and front desk person did address my issues and did do their best to correct the issues. I was traveling to OKC to meet up with my son and his family for his birthday. We were wanting to have dinner at Ramsey's Kitchen and I wanted a hotel near that location. I tried for several days to find a hotel in OKC that didn't have terrible reviews and offered breakfast. Not having breakfast was a deal breaker for me. Since my son has a 5 year old daughter - we needed breakfast. I called Marriott, after not having any luck on the website, and was offered this hotel with the breakfast rate. I checked the reviews and while they weren't terrible, not all of them were great. But the hotel was in the area that I needed, so I booked it. I had two queen rooms: 419 and 421. Both were clean on the surface. However when I dropped a vitamin on the floor and was down trying to find it, instead I found a LOT of trash (some disgusting) under the dresser. That was my straw. As to the actual room conditions: there is condensation around the windows and water pools on the window sill in both rooms. The paint/paper is peeling away from the walls near the AC in both rooms. There is a pink stain on one wall - in each room. And the baseboard in the bathroom in room 421, under the sink is peeling away from the wall. On the surface those are minor issues. There is a mini fridge, microwave and coffee pot in the room. There isn't a closet but rather a wardrobe that is rather small. You have to hang your clothes front to back rather than side to side like a normal closet. That made getting to items in the back hard. The dresser is comprised of a storage box type. Those were stained/dirty. The lighting in the bathroom leaves a lot to be desired when it comes to doing makeup. I did like the walk in glass shower. There is lotion, shampoo, conditioner, body wash and hand soap in the room, if you forget yours. The beds were awesome. They were very comfortable and I have zero complaints about them. There is ample storage on the dresser and quite a few power outlets. My main issue aside from the unfortunate find under the dresser was the breakfast. There is a menu in the room. But those items listed for breakfast is not what is offered. Or at least not what we were offered. We stayed three days. On day one we were offered eggs (either liquid or powder), sausage, and toast. I asked for toast and fruit. I was given semi cold toast and a tangerine. There was no cereal, no pastries, no omelets, no other sides or menu items as listed on the room menu. I don't recall if there was juice or not - but it wasn't in the breakfast area. I was told at check in that breakfast was ”cooked to order.” Cooked to order in advance - not upon order. There was coffee and hot water in the lobby. Day two- the same as the day before. I got toast and two bananas. The breakfast person was very apologetic. I explained that I am limited to what I can eat and there

My stay was great! The hotel staff were welcoming and nice. The room was very nice and the bed was easily one of the most comfortable beds I've ever slept in. I will definitely stay here again in the future!

This is an older location. The bathroom tile had been repaired many times. There was trash lying on the hall floor - I saw  housekeeping in the floor but the trash was still there hours later into the next day. Breakfast was cold. Not room temp but cold. Eggs, bacon, biscuit. Orange juice was watered down and flavorless. Disappointed. Not the HGI we love and expect.

My elderly mother and I checked on 4/30 in the early evening with a cat.. The electric blind in the living room area, where my mother was going to sleep, wouldn't work. The employee at the desk, who was very friendly and helpful, came to the room to look at it and said she'd put a work order in to get it fixed 2 weeks ago. She said we could switch rooms but we'd already gotten all our stuff organized and driven for 8 hours that day.. I wasn't in the mood to switch rooms. The employee then told us we'd get money taken off our bill. Later in the evening, I realized the electric blind also didn't work in the bedroom. We were in a handicapped room, which we were told we requested which we did not. The bathroom faucet was loose and there was no shower gel. There were no clocks in either the living room/pull out couch area or the bedroom. The clock on the microwave wouldn't keep the correct time. The fabric on the chair at the desk was torn. We went for breakfast the next morning. The omelets were cold and the coffee was weak and cold. The employee at the desk was rude, disinterested and of course knew nothing about us getting a discount on our bill bc of the blinds. There was only one baggage cart for the whole hotel so I got to make 3 trips out to the car with out belongings and out cat. Our dirty breakfast dishes were still on the table where we left them 30 minutes after we were finished. When I made this reservation in January, I was told that the pet fee was $50. I called the hotel to verify this after I made the reservation on the Hilton website. Of course it was $75 when we checked out. I've been looking for a decent hotel in Quail Springs for a while now. This is definitely not the one.