Hotels near Surrey Hills Baptist Church, Oklahoma City

My elderly mother and I checked on 4/30 in the early evening with a cat.. The electric blind in the living room area, where my mother was going to sleep, wouldn't work. The employee at the desk, who was very friendly and helpful, came to the room to look at it and said she'd put a work order in to get it fixed 2 weeks ago. She said we could switch rooms but we'd already gotten all our stuff organized and driven for 8 hours that day.. I wasn't in the mood to switch rooms. The employee then told us we'd get money taken off our bill. Later in the evening, I realized the electric blind also didn't work in the bedroom. We were in a handicapped room, which we were told we requested which we did not. The bathroom faucet was loose and there was no shower gel. There were no clocks in either the living room/pull out couch area or the bedroom. The clock on the microwave wouldn't keep the correct time. The fabric on the chair at the desk was torn. We went for breakfast the next morning. The omelets were cold and the coffee was weak and cold. The employee at the desk was rude, disinterested and of course knew nothing about us getting a discount on our bill bc of the blinds. There was only one baggage cart for the whole hotel so I got to make 3 trips out to the car with out belongings and out cat. Our dirty breakfast dishes were still on the table where we left them 30 minutes after we were finished. When I made this reservation in January, I was told that the pet fee was $50. I called the hotel to verify this after I made the reservation on the Hilton website. Of course it was $75 when we checked out. I've been looking for a decent hotel in Quail Springs for a while now. This is definitely not the one.

The hotel, the grounds, lobby, rooms, eating area, all clean and like brand new! Did they just build this place? When we got to the desk, Joseph explained the 2 rooms that we booked (with my credit card points) were booked and promptly canceled by Priceline. But the hotel sensed something wasn't right and kept one of the reservations. They weren't busy and gave us another room right next door to each other. He was very professional. The rooms were so nice. Clean. Keurig in the room. All Dove pump products. Walk in shower. Breakfast was extremely generous. Pancakes, scrambled eggs, eggs for sandwiches, sausage, cinnamon rolls, english muffins, muffins, oatmeal bar, coffee, yogurt. Much more that I'm missing. Large eating area. Only 2 issues were one of the rooms Keurig's and phone didn't work, but we didn't ask that they be fixed because we had the other room. I would definitely stay again. There were a lot of eating areas nearby as well to find take out. The hotel was quiet at night. We were able to bring our dog for a nominal deposit. I will book with a Holiday Inn Express again.

I will preface this by saying that the manager and front desk person did address my issues and did do their best to correct the issues. I was traveling to OKC to meet up with my son and his family for his birthday. We were wanting to have dinner at Ramsey's Kitchen and I wanted a hotel near that location. I tried for several days to find a hotel in OKC that didn't have terrible reviews and offered breakfast. Not having breakfast was a deal breaker for me. Since my son has a 5 year old daughter - we needed breakfast. I called Marriott, after not having any luck on the website, and was offered this hotel with the breakfast rate. I checked the reviews and while they weren't terrible, not all of them were great. But the hotel was in the area that I needed, so I booked it. I had two queen rooms: 419 and 421. Both were clean on the surface. However when I dropped a vitamin on the floor and was down trying to find it, instead I found a LOT of trash (some disgusting) under the dresser. That was my straw. As to the actual room conditions: there is condensation around the windows and water pools on the window sill in both rooms. The paint/paper is peeling away from the walls near the AC in both rooms. There is a pink stain on one wall - in each room. And the baseboard in the bathroom in room 421, under the sink is peeling away from the wall. On the surface those are minor issues. There is a mini fridge, microwave and coffee pot in the room. There isn't a closet but rather a wardrobe that is rather small. You have to hang your clothes front to back rather than side to side like a normal closet. That made getting to items in the back hard. The dresser is comprised of a storage box type. Those were stained/dirty. The lighting in the bathroom leaves a lot to be desired when it comes to doing makeup. I did like the walk in glass shower. There is lotion, shampoo, conditioner, body wash and hand soap in the room, if you forget yours. The beds were awesome. They were very comfortable and I have zero complaints about them. There is ample storage on the dresser and quite a few power outlets. My main issue aside from the unfortunate find under the dresser was the breakfast. There is a menu in the room. But those items listed for breakfast is not what is offered. Or at least not what we were offered. We stayed three days. On day one we were offered eggs (either liquid or powder), sausage, and toast. I asked for toast and fruit. I was given semi cold toast and a tangerine. There was no cereal, no pastries, no omelets, no other sides or menu items as listed on the room menu. I don't recall if there was juice or not - but it wasn't in the breakfast area. I was told at check in that breakfast was ”cooked to order.” Cooked to order in advance - not upon order. There was coffee and hot water in the lobby. Day two- the same as the day before. I got toast and two bananas. The breakfast person was very apologetic. I explained that I am limited to what I can eat and there

We checked in after driving nine hours, and we’re met with the kindest person at the front desk. Janaē was so helpful and caring. She treated our children and pups. After staying in hotels for the last three days with 2 boys and our pups, Janaē’s warmth was needed. Great accommodations very clean it up kept the staff was kind and accommodating. The swimming pool was a great break needed. The gym and all common areas were exceptionally clean. Can’t say enough about how well everyone on staff did.