Latest Hotels Reviews for Olive Branch

Best Western Plus Olive Branch Hotel  Suites
3.9/561 Reviews
I was traveling to Olive Branch with my family for a family reunion. I did not choose this hotel but because of management I don't think I will be staying at this establishment for future visits. Management staff does not listen and appears to be single minded . The general manager did not respond when I asked to speak with him and the operational manage appeared to be agitated because I asked to speak with him. The entire incident that happened at the front desk with the operational manager was embarrassing and the situation could have been avoided and fixed if she would have taken the time to listen to me and my family. Also, if she would have informed General Manager Eugene Perez of the incident when requested maybe we would not have been treated as if we was attempting to steal services. After the counter incident, it took less than 5minutes to have the fraud alert removed from our credit card. The opportunity to rectify this was not given to to lack of sensitivity and communication skills. A young man who was wearing a maintenance name tag showed more compassion and concern than the General manager and Operational manager and understood that when you travel that if a bank see multiple charges from the same place in the same amount that the bank may apply a fraud alert on the card. You have the wrong people running the hotel. Other staff is great as well. Cassandra was awesome and Malik. They treated you like the truly appreciated your business. We stayed one additional night and the general manager never came to speak to me about by concerns. Not even to see the out come. I used another credit card so there was not reason to chat with me. also.....because of the payment issues, the cleaning staff did not put clean towels in our rooms as requested . Even after we settled the bill, we did not receive our towels. I had to go to the front desk when we returned for the evening to get towels Note: cleaning staff told us we had to go to the front desk to settle our bill. Not management. 2 hours of my vacations was spent dealing with this .
Best Western Plus Desoto
4.2/598 Reviews
I usually don’t write reviews, but this experience was so terrible that I felt compelled to share. My family and I stayed at the Best Western Plus Desoto in Olive Branch, Mississippi, for our family reunion, which had been booked months in advance. Despite this, the hotel was poorly staffed and completely unprepared to handle guests. Our room had bugs and spiders, and when we requested the room be sprayed, we were told housekeeping leaves at 2 PM, and nothing was done. Basic supplies like toilet tissue weren’t replenished, forcing us to repeatedly go to the front desk. Housekeeping didn’t clean the room; they just dropped off a single towel, and by the second night, they had run out of clean towels altogether. This wasn’t just an issue with the employees—it’s clearly a management problem. The front desk was often unattended, leaving guests frustrated, and the hotel was clearly overwhelmed despite knowing it was fully booked for an event. The entire hotel seemed poorly managed, from wobbly lobby chairs to the lack of clean rooms and supplies. I’ve never stayed in a hotel this disorganized, and I definitely won’t be back. The fact that the hotel was booked months in advance for a family reunion yet was so unprepared is absolutely ridiculous.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.