Name: Best Western Plus Olive Branch Hotel Suites
Address: 10915 Business Center Dr, Olive Branch, Mississippi, 38654, 10915 Business Center Dr, Overseas, United States
Rating: 3.9

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Best Western Plus Olive Branch Hotel  Suites

Best Western Plus Olive Branch Hotel  Suites Reviews

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I was traveling to Olive Branch  with my family for a family reunion. I did not choose this hotel but because of management I don't think I will be staying at this establishment for future visits.  Management staff does not listen and appears to be single minded . The general manager did not respond when I asked to speak with him and the operational manage appeared to be agitated because I asked to speak with him.  The  entire  incident that happened at the front desk with the operational manager was embarrassing  and the situation could have been avoided and fixed if  she would have taken the time to listen to me and my family.   Also, if she would have informed General Manager Eugene Perez of the incident when  requested maybe we would not have been treated as if we was attempting to steal services.  After the counter incident, it took less than 5minutes to have the fraud alert removed from our credit card.   The opportunity to rectify this was not given to to lack of sensitivity and communication skills.   A young man who was wearing a  maintenance name tag showed more compassion and concern than the General manager and Operational manager and understood that when you travel that if a bank see multiple charges from the same place in the same amount that the bank may apply a fraud alert on  the card.  You have the wrong people running the hotel.   Other staff is great as well. Cassandra was awesome and Malik. They treated you like the truly appreciated your business. We stayed one additional night and the general manager never came to speak to me about by concerns.   Not even to see the out come.  I used another credit card so there was not reason to chat with me.  also.....because of the payment issues, the cleaning staff did not put clean towels in our  rooms as requested .  Even after we settled the bill, we did not receive our towels.    I had to go to the front desk when we returned for the evening to get towels Note: cleaning staff told us we had to go to the front desk to settle our bill.   Not management.   2 hours of my vacations was spent dealing with this .

One of the best hotels that we've ever stayed. Extremely relaxing and what we were looking for. The pool was tooooooooo cold, but beautiful and clean. Excellent customer service and breakfast. My new favorite hotel.


I absolutely love this place. Friendly staff, amazing breakfast made & served to you. The rooms are clean & gorgeous. 

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25.2km from Memphis International Airport

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Discover 61 reviews of Best Western Plus Olive Branch Hotel  Suites, rated 3.9 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Best Western Plus Olive Branch Hotel  Suites Reviews: 61 Verified Reviews Latest 2024 | Trip.com

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Best Western Plus Olive Branch Hotel Suites Reviews

Best Western Plus Olive Branch Hotel Suites

Best Western Plus Olive Branch Hotel Suites Guest Reviews