MainStay Suites Omaha Old Mill

I called the hotel (I have screenshots of my phone logs) on the day of my arrival and notified them that I will be arriving late (after 2 am). Despite that, they not only no showed me (when I arrived after 2 am) but also threatened to call the police. One of the worst experiences I have had so far. I had to spend over 2 hours of my time haggling with the ******* agent who spoke with the hotel staff and only then did they relent and give me the full refund. Their disgraceful, despicable, and deceitful practices were and continues to be on full display. Clearly, customer comes last for them. TO THE OWNER Your hotel no-showing me resulted in me getting a room elsewhere at 330 AM after being shown the door unceremoniously by your staff. Also, the price to book another room on CWS weekend was astronomical. There has been NO response from your hotel regarding my ask to compensate for the the terrible experience/ inconvenience caused by your staff and cover the extra cost incurred for the hotel room due to the same.

This has to be one of the worst hotels that I and my coworkers stayed in. This hotel is severely outdated. Musty smelling, mold in rooms, hair in bathroom showers and floors. It's just a yucky feeling staying there. It was so bad that we had to move. There were multiple vehicles break in during the week that we were there. They have no cameras and no security patrol. I asked the night auditor about vehicles break ins before we checked in and he lied and said that they hadn't had any for a few months, come to find out that there were a break in the night before we checked in and he was working that night and knew about it. There's no lighting in the parking lot so if you're a women you may want to go to another hotel. You don't have to take my word for it because you have the right to inspect your room before you pay for it but if you pay through a third party that hotel will not refund your money and you will have to go back to that third party to get a refund so it would be in your best interest not to make a reservation at that hotel but to go there and look at the rooms before you pay or better yet call the Police department and ask them about break-ins at the MainStay Suites. This Hotel should be demolished and the management should be charged in a court of law with willfully neglecting their customers. Also Mainstay please don't reply to this review with your typical pre written standard reply and no I don't want to call and talk to you about it because how many more lies can you really tell at this point?

We had extensive stay because I had surgery. The staff is Amazing nice and kind. The staff is the reason that I enjoyed my stay. They are a value to the hotel and try to accommodate your needs. However, the owner need to spray the rooms. The back door was open by visitors, perhaps bugs came into building. Trust me, get it sprayed. The overall room was nice and comfortable. It was clean. The problem is setting rules for the visitors that play extremely loud music anytime and for hours. Disappointed, as there was zero breakfast and the cable only had five channels for my entire extensive stay. Overall, not a bad stay but spray the hotel rooms because we encountered 6 different insects. A posted sign about loud music would be nice! Overall, not a bad place to stay. Fix the small problems, please. This is the honest truth!

The price was very good. The location was good for us. There was no breakfast.

No breakfast and only limited coffee.

Staff was very friendly upon check in and check out. Rooms were clean.

The staff and check in were great. This property looks like it is trying to update. Unfortunately, our room was clean but it smelled disgusting (heavy smoke and something else). The price was low and we needed a one night stay but it was not worth the smell. We would wake up and put the sheets over our nose. Thank goodness I brought my own pillow. All our belongings still smelled like smoke after the 8 hour ride home. We would not stay here again.

The hotel was generally in good condition, though there were some repairs, like loose shower curtain rod, dirty hall carpets, etc. Overall all the room was comfortable and larger than I expected. The only negative I had is that the location doesn't have a convenience store, or restaurants within walking distance, but they were within 5-10 minute drive

Small gripes, like the fridge was loud, and the smoke detector shone a bright light right over the bed, like a tiny spotlight. But the room was clean and new, the staff were nice, and the rate was good.