Guest User
November 23, 2024
My recent stay at om shiva was a deeply disappointing experience. The manager's behavior was unprofessional and rude, insisting we park elsewhere due to a police check without providing a suitable alternative. This lack of assistance, especially when dealing with luggage, was incredibly inconvenient. The hotel parking is approximately 100 meters away and we had to carry our bags by ourselves. The room conditions were far below acceptable standards. The absence of basic amenities like hot water, drinking water, and handwash was inexcusable. The worn-out towels and the unsanitary state of the room, with visible paan stains, were truly appalling. The non-functional wi-fi further compounded the discomfort. While the reception staff was courteous, the overall experience was marred by the management's indifference and the hotel's subpar facilities. I strongly advise future guests to reconsider their choice and seek accommodations that prioritize guest comfort and satisfaction.