Holiday Inn Express Hotels in Ontario

Worst hotel ever stayed in when we first got there it didn't even have my room ready so we had to come back in an hour that was no big deal so we came back they put us in this room with no bathroom door no privacy or anything the door locks on the door looks like someone been broken into all jacked up holes in the ceiling water spots all over the ceilings you can see underneath the door where the seal is was cut off I went back to the lady and I asked to be in to Don the room and she gave me such attitude and I literally gave her attitude back very disrespectful girl her name is May or whatever how you spell it did they put us in a room upstairs little better but still it stinks like old dirty people water spots in the walls the bathroom is nice that's only thing about it the bed sucked pillows flat way uncomfortable I woke up hurting while I was gone NASCAR race they came into the room took my food and threw it away didn't make the bed I get this hotel I like complete zero the workers lack of respect they need to be fired except one lady that she helped us she was pretty great I would not recommend this hotel for anybody this hotel needs to be closed down or have better management screw this stupid Hotel

I was traveling for business. Having stayed at this Days Inn previously and discovered it to be the best Value with easy highway access and easy non highway travel (LA closes the highways randomly.) so always plan alternate routes.

i drove 7 hours from Arizona to get to this hotel that my company already booked and paid for in advance to be told that i need my boss present to present his id and card....... also told me i wouldnt be able to get a room because we have to re book 72 hours in advance.... i sat around for 2-3 hours til my boss from ontario could arrive to present his id and card..... very unprofessional because ive stayed here last month and did not have any of these issues. the front desk did not give two F***s that i was basically stranded in another state with nowhere to stay. after driving 7 hours and sitting 2-3 hours. you would think if you have people staying that are coming from out of state you would provide necessary information so that we are not stuck. after my boss showed up i finally got this room to walk into a dirt ball room with ants everywhere and just dirty. the wifi is probably the worst wifi ive ever experienced in a hotel. the fact that they call this complimentary wifi is almost disrespectful. i work a lot from my computer and i need good connection to be able to work. as i am writing this review in the hotel room looking at my wifi signal with 1 -2 bars max and thats how the wifi has been this whole week. for the hassle and stress i was put through i would book another hotel that would actually give you the service and respect that you pay for. the fact that the front desk said i wouldnt be able to book anything cause for 72 hours and their manager left was ridiculous. basically telling me to f*** off. i remained respectful and calm throughout all of their crap. you need to be teach your employees to cater to repeat customers... ive been here many times and my history will show it... and shows everytime my company paid with the same payment method... they had me wait 3 hours because lack of skill, lack of knowleadge, lack of customer service. And they were okay with letting me sleep in my car because their process is wrong is the reason they will get a bad review today. if you do make a reservation here and pay online make sure that these people provide you with all the right documents you will need especially if your company is paying for the room. make sure you bring insect killer and plenty of sanitizer to clean the dirty rooms. also their is free breakfast included but i wasnt aware of it until my last night here and none of the employees let me know of this i had to kind of force myself into the free breakfast. its time people do their job the right way it amazes me how employees can destroy a business's name and reputation because of their poor level of skill and care. And on the side of this damn building their are about 100 bumble bees flying around the side of the building if i didnt see it in advance it would have been pretty bad. ive never seen this many bees hovering around the garden on the side of the building before.

The room was not clean, there were sticky spots to most furniture. Even though we booked a triple room we were given a queen bed and a couch without sheets. The phone in the room was not working and I had to go back to reception to ask for sheets and pillows. When we opened the couch it was full of old food and dirt. Even though it advertises that there is free shuttle to the airport, there was no shuttle during our stay and we had to walk to the airport.

I had never gone on a trip for more than a week. This trip was for 2 1/2 weeks. So, I packed for a year. LOL😄😄😄 I felt so bad for the staff because they were so kind to help me with my luggage. Thank you for being so patient. My luggage was so heavy. When I weighed my luggage it the airport, one weighed 9 lbs over recommended weight. So, I just want to apologize to your staff. Thank you!!!

Yes, we flew by LAX but we drove & stayed here after arriving almost midnight so traffic was barely there. We left really early for a 6am flight at LAX on our way back so traffic was not there. The hotel was simple and clean; we were out and away to our destinations most of the time. The bathroom can use a vanity table, actually. Breakfast was spartan, to say the least. But we really enjoyed our stay as they clean & organize the room every day. Friendly non fussy service. Be ready with your IDs. Don't expect something grand; I was told they used to be part of the Super 8 chain but is now independent. We never got to use the swimming pool. We also saw a number of places to go for food and some shopping very near this hotel, which has one of its sides actually by the freeway.

My husband was flying out of cable airport to test for his pilot's license. We stayed close to the airport due to time constraints, living an hour+ away. We usually stay at the Marriot, Hilton, or something relatively close. We both decided that we should just pick a place that was a little less frilly for this trip because we were just there to sleep, and that was it. I will NEVER make that mistake again. Let me say this, NO hotel/motel should leave your feet black from filth. That is absolutely disgusting. We all took showers, and the walk from the shower to the beds left us with black feet. My husband was kneeling on the floor next to the bed, and when he stood up- BLACK KNEES. The beds are so freaking hard and uncomfortable. The room was humid and smelled. We found 2 roaches in our room. The person next to us smoked **** pretty consistently through the night, and the smell went straight into our room. I DON'T CARE IF ITS ”LEGAL”. My kids have severe allergies/asthma, and I don't want to smell that in a ”non smoking” facility. Save yourself the headache and spend the extra $70-$100 to stay elsewhere. We wish we would have. We will stay at our usual hotel next time.

Housekeeper Bernadette was very polite and helpful to my needs in my room I was there last week for an event my room was clean and rooms looked nicely remodeled would definitely return love this place.

Whenever I do a hotel search and a decent, independent inn appears in the search results, I'm always tempted to consider it. The latest was the Ontario Airport Inn. Looking at the hotel's pictures, options, amenities, and noticing a decent rate even for a Saturday night, I went ahead and booked it. Upon pulling up for arrival at most hotels of similar size, I normally drive directly to a visible parking spot, park the car for the night, and walk back to the lobby to check in since my luggage usually consists of a carry-on backpack. However, at the Ontario Inn, I noticed something different right away: Registered Guest Parking only in the lot...and this suburban inn enforces it. Ahead of the entrance driveway into the lobby, the hotel has a lift gate barrier that goes into the guest parking area. Either an on-site security guard or an active room key card opens this gate. That means those arriving to check in park in the front first. Not a big deal for me, but worth mentioning for those who follow my routine. When I did pull up, the guard was very friendly about this policy, and he pointed me toward the arrivals parking area in front of the lobby for check in. When I got out, I glanced around and took note of the mature landscaping that was very well maintained. Check-in went smoothly and the hotel does place an incidentals deposit hold of $50 on the credit card used. The lobby also took my car's license plate number which showed to me that this place certainly enforced the Guest Parking Only policy considering that the parking lot had both a guard and a physical barrier. The look-and-feel of the property resembles early 80's luxury hospitality coupled with today's technology. The hotels appearance looked dated at first, but the maintenance and upkeep preserve the pastime glory. The grassy center courtyard and pool area combined with the numerous palm trees gives this hotel a little taste of a resort destination feel without the resort fee. I didn't have a chance to jump into the pool as I arrived after hours and had to check out early the next morning, but this would be something I would want to experience on a future visit. When going through the interior of the lobby and common areas, I felt like I literally traveled back to the 80's; most of the interior furnishing and colors mimic those pastimes with popcorn ceilings, traditional room furniture, and even an elevator with fairly recent modernized buttons, sensors and indicators but with a carpeted interior that was more common back then. All this was combined the the technology of today: A flat screen TV and Wi-Fi. This hotel had two ”classes” of rooms: Deluxe and Executive. Both are essentially the same with the latter being only a few extra dollars more but with one key difference: Guests access Deluxe Rooms from the outside similar to a motel. Executive Rooms are accessed via an interior hallway--more of a traditional 'hotel' environment. I booked an Executive Room. Despite being