Fenglinwan
March 27, 2024
The room was extremely dirty and messy. I couldn't sleep with the rock music playing upstairs. The room was strangely facing the public area and there was no privacy at all. It is simply not safe to stay with children. On-site coordination at the front desk showed that there was no room available, so we could only check out and leave. The hotel said that we could get a refund through Ctrip's coordination, but the hotel went back on its promise and Ctrip's coordination was fruitless. If you don’t stay on the last day, you won’t get a penny back. Ctrip's coordination also sounds nice, but in the end it didn't have any benign results. I was absolutely speechless. How can such a hotel appear on the platform? Does Ctrip only charge money regardless of quality?
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