Hotel Laurus - Liburnia

My wife and I stayed here for two nights. The positives The view is to die for. The staff are excellent particularly the receptionist Erica and the dining room staff nothing was too much trouble. BUT the negatives oh my!!!. Our overall experience was one of a poorly managed hotel. Our first night we ate in the hotel dinning room which is classed as a gourmet restaurant!! Our first course was a cold dish and fabulous, the second course took an hour to arrive with loads of apologies from the waiter, my dish was terrible but in fairness my wife’s excellent. The next night obviously we didn’t want to go through a similar experience so decided to have a salad in our room, that proved impossible as they didn’t have salads, although listed on the menu but we did have raw tuna which was ok. We tried to phone reception to take our plates etc. away but there was no one on reception! Frankly with the price this hotel charges, the reputation it has one would expect much,much better . On Saturday after our dining experience I asked if I could speak with the manager only to be told he wasn’t available until Monday morning. When I did get to see him he was very sorry etc. but frankly by this time I had enough, Such a shame as the staff deserve better and more support. I think but am not sure the hotel had been acquired by a group who no doubt are cost cutting, but not their charges!

Absolutely beautiful !! Sweeping views of the sea. Cute seaside town can walk a long way on the sea wall. Nice restaurants and hotels along the way. Hotel is like a boutique. Nice pool and spa. The meals at the restaurant were delicious. The free breakfast is nice. The best thing about this hotel is the staff so attentive and kind. Rachel was very helpful and friendly. Highly recommend

We had a fantastic stay at this hotel! The rooms were clean and comfortable, and the location was perfect for exploring the city. However, what truly made our stay exceptional was the incredibly friendly and helpful staff. Every team member was attentive and willing to assist with any request. Special thanks to Arif, Rajko and Biljana who were always smiling and full of great energy. We highly recommend this hotel and will definitely be back! Amina & Tarik

Extremely friendly and accommodating staff.

Great hotel with an exceptional restaurant

The staffs were all kind and amazing. The buffet was also great (with beautiful ocean view from balcony, cozy). I would like to come back again.