Hampton Inn & Suites Opelika-I-85-Auburn Area

We did not get to stay when we arrived our room had been given away! An employee ran our card without permission before we arrived and it blocked so they rented to somebody else last min! We had driven four hours and had no place to stay after midnight! We had to find another place 35 min away! Will never use your site to book again! Very dissatisfied with the service and the desk guy was very rude about it!

We have stayed here several times when traveling between North Carolina and Louisiana. Always enjoyed our overnight stay.

The hotel was clean and the staff friendly, they even texted to ensure everything was satisfactory. Two little issues this was a gameday weekend so they jacked up the prices to $500 night and housekeeping did not empty all of the trash (we stayed two nights). Also, it did not affect us because we were on the first floor but the elevator was out of order. I would have been mad paying that much and have to walk upstairs with my luggage. The staff was friendly and helpful even texting me three times during my stay to ensure everything was alright.

Room was labeled handicap accessible but had to climb into tub for shower

Elevator did not work- and hasn’t worked for a while. The phones at the front desk also don’t work. I called the hotel prior to arriving and during my stay, multiple times. NO ONE answered!! They told me the phones haven’t been working.

Breakfast could have been better. Confusing. For example where was the non skim milk. Toaster broke. More fruit selections. … otherwise the stay was very nice.

The room was very clean. Breakfast was great! The staff was very helpful!

I'm Gold with Hilton and do not recommend this hotel for the price they charge. They have the nerve to charge $500-800 night for this place during football games and almost $200 for regular days. This hotel is not of the standard to charge that amount. Staff here is amazing, but they are severely understaffed. When you check in, there's one person working in the front desk and running all over for the entire hotel answering requests. Literally one person working in the entire hotel. Whoever runs this hotel is cheap, and should be ashamed to carry the Hilton name and be overcharging people knowing they upgraded the lobby,the furnishings, etc., but did nothing to the structure. The floor in the bathroom is gray, but you can see the filth in the tiles. Mold around the fixtures- and cheap shower fixtures that lower the water flow to the lowest possible pressure!! Floor molding just missing or falling off, mold in the shower. They think the gray color will make people think the floor is stone so it's clean, but it's not. As I said, excellent front desk check in staff, but no amount of good staff is going to be able to gloss over the fact that the structure is deteriorating inside, poor quality materials have been used to patch over filth, and the filth is coming through. And then I had the nerve to try to use the iron because I forgot to bring our steamer and it was a cheap as crap iron that leaked all over the clothes and then stopped heating immediately. Just do better and upgrade this property the way it's supposed to be. Robin at check in is amazing! Went down to see what they had for breakfast and they had one of those three compartment heater units that was covered with aluminum foil! Aluminum foil! That I had to lift to see what was under there and get the food out like I was at some cookout or something. The egg omelettes were overcooked and hard. The oatmeal was thick and dry. Not much to chew from at all and definitely not very sanitary with a loose piece of aluminum foil sitting on top of food like we were at somebody's house. This place is only surviving because of the name. Wonderful smell until you get inside the rooms where it smell smells like mold. That's why the halls and downstairs are so overly fragranced. UPDATE--WHY was housekeeping knocking/banging on our door at 8:13 AM when there's a DND sign on the door AND ITS NOT CHECK OUT TIME!!!??? WTH???? You just lost one of the TWO STARS you had! ZERO REASON TO BE KNOCKING ON DOORS AT 8AM!!! AND AGAIN After I sent the hotel a message and told him about housekeeping banging on my door, told them there was a do not disturb sign and told them I wanted a late check out someone came at 9:30 and banged on the door. I called downstairs and the woman told me that we have been checked out. Asked if someone else from the room checked us out and I said absolutely not. My husband never does anything with check out and he’s been unconscious since last night other than you all banging on our

We use this for biz travel as the mid-point overnight - great location and team managing the facility.