Best Western Orange Inn Suites

We enjoyed our stay, everything was great. We slept well

The hotel is conveniently located and easy to pull in and out. Rooms were clean however the bathroom vent did not work and the shower was in desperate need of a new vavlve and shower head. Had to run around to get wet with very little pressure. Should have spent the extra 20 bucks and stayed the the Comfort Inn next door.

For such an economical price, this place is super nice. I stay here when I'm in town visiting family. Staff is awesome and so friendly. Good coffee in the lobby.

POOL GREEN & CLOSED DUE TO MANAGEMENT FAILURE TO KEEP CHEMICAL UP TO PASSING STANDARDS FOR GUESTS TO BE ABLE TO SWIM! I picked this hotel #1 for the pool. #2 for cost and location, right off the I10. We arrived at 3pm and I asked if there was something wrong with the pool, since it was green. Front dest told me they had an inspection and the pool did not pass. So, it would be closed. until 5pm. I was then told my an employee that the pool is "seasonable" and can be closed for any reason. Ummmm....my response was that it was June and summertime, why in the world would I even fathom the pool being closed right now. If you are going to make an excuse for something, at least have it make some kind of common sense. Poor employee training. The reason the pool closed is because it failed a chemical test, which management should have been well aware in advance. This is not a new thing, to have a hotel pool that needs to be tested and up to par DAILY. I will chalk this up to EXTREMEMLY uneducated, poor, management. I explained we drove 8 hrs and the main reason for picking this hotel was for the pool so that when we arrived we could unwind and relax. I have two children that needed to release some driving energy. We could have stayed anywhere on the I10 on our way to San Antonio. I called earlier to check on my reservation and they did not mention the pool was closed. I was told that I could cancel my reservation. So, that is their solution. I just drove over 8 hrs, pool is green and closed, I should now get back in my vehicle and find a new hotel to stay. We checked the pool at 8 pm, still green. Woke up the next morning and kids could not swim before we left because it is still green. The room was decent enough. The bathroom itself was clean. The shower was in bad shape. There were several large cracks in the tiling where you could see someone hit the wall pretty hard and cracked it. Definitely needed some updating. I will NEVER stay at this hotel or another Best Western again. Learned my lesson, you get what you pay for. Avoid staying in Orange, TX. Currently in contact with corporate for a partial refund.

The hotel staff was friendly and polite. However, they did not have face towels, they ran out of Waffle mix every day.

It was much safer and cleaner than I expected.

This wasn't a "planned ahead" stay and could have been a nightmare with my family... but right when we walked in the door, we felt at ease & we were taken care of. Thanks to the friendly staff and cozy/warm location! Brkfst was defin a plus!

Great Stay

The smell from the machine used to clear the air remained in the room after check in. We endured