Hotels near Laguna Design Center, Orange County

The room is spacious and bright, tidy and hygienic, with a wide view. The bathroom has shampoo, conditioner, shower gel and towels. There is no toothbrush, toothpaste and slippers. The hotel has a paid parking lot, and breakfast is available for an additional fee.

The rooms are spacious, had room to set up two work stations. House keeping was great and kept us supplied with coffee. The outdoor pool is heated and the Hot Tub was welcoming; even in 66 degree weather. Toast to Toast is a full service restaurant in the hotel, the Breakfast Buffet was fantastic. Management and staff were very friendly. The bar was the highlight, Lorrie was the best bartender!, keeping everything going in the evening. The manager made a great Bloody Mary for breakfast too.

Hotel is quite new and very clean, but needing maintenance with some of their equipment. When we checked in, there was only a room available facing the highway. It was so noisy and added with the construction that's currently goin on, it was unbearable. So we asked to move to another room away from the highway. We managed to move to another room, checked into the room, and found out that the food disposal machine was broken as the previous guest who stayed in has put in a plastic cap cover into the food disposal machine. We had to call the maintenance to take it out. After it was taken out, we found out that the machine was broken and when the food disposal machine was turned on, the whole kitchen sink shakes and gives a very loud noise. We asked hotel to put us in a different room but rooms were unavailable. We suggested to have the maintenance team switched the disposal machine from another available rooms that is empty, but they were unable to do so. Because of this, our whole stay was quite unbearable, as whenever we enter our room, we had to smell the wet garbage that was supposed to go into the disposal machine for our next 8 days there (we booked our stay for 10 days). We asked few times to the front desk if they can fix it, they can't do anything about it as they said they have no idea when the parts will arrive. Not only that, I thought Marriott has a No noise policy after 10p.m as stated in their hotel stay policy, and no guests should be partying at the pool area. However, on the night that we stayed there, about 12 plus people plus kids was partying down next to the pool and it was really loud and they stayed till about 11.30p.m. When we called the front desk to complaint, there's no one picking up the phone. The flooring of each floor was also very thin as when the upstairs guests was moving on around or dragged the heavy metal chairs, the noise was just really bad. We had to call the front desk at midnight and an unfriendly night front desk gentleman was not helpful and not keen on resolving the problem. Till after my 2-3 night calls more for the next few days then the noise subsided. One of the morning front desk was really nice though. I can't remember her name but when I told her about the problem, she right away was understanding and note the problem and said will resolve the problem. After that, the noise was really manageable. Perhaps hotel should put something under those chairs so when its dragged around the room, it doesn't make so much noise to the room below. Hotel does not offer any resolution for the food disposal, not managing their hotel No noise policy well, and only a handful of the front desk person was nice. Being a Titanium Elite member and stayed with so many Marriott hotel for the past 20 years, its definitely been the most disturbing & disappointing stay. Not only we get sleepless nights, we get smelly room to stay in as well. If it was not a pre-booked stay, we would have moved to an

In my over a decade loyalty to Marriott, have I never been treated the way this hotel treated us. The GM Ryan Fitzpatrick and Front Desk Agent Susette Gonzales have totally ruined the Marriott brand! I was forced to pay a higher rate because I was a Veteran, and not considered a federal employee. I booked on the app, and chose the Govt./Military rate, and was given the rate of $120 for the Govt./Military option. When we came to check in, she stated that the actual rate was $182, and that the app was incorrect. I also called the Titanium Elite line, and they confirmed that the hotel should honor the rate because we showed proper identification. Susette and the GM Ryan refused to honor the rate the app gave, and increase our nightly rate! Ryan stated, I cannot give you that rate because you are just military, and not considered a federal or state employee. If this is the way Marriott treats the Disabled Veteran community, it’s unfortunate. DO NOT COME HERE IF YOU ARE IN THE MILITARY, they have no respect for your service!

We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.

Was supposed to stay 12/23 - 12/30, but left 12/29. This place has really gone downhill!! We have been staying here exclusively since 2105, but we won't be staying here again. I loved the convenience of having a kitchen, but at $1,205 for the stay & it now seems overpriced. Especially since they no longer do the breakfast buffet - which is understandable with Covid & the CA restrictions; HOWEVER, the crappy ”brown-bag” breakfast is horrible. They don't ask what you want OR offer 2nd/3rd options. Example: 1 pre-packaged banana-nut muffin, 8oz Nestle water, 1 small, bruised red apple, 1 brown sugar chewy granola bar (so much sugar-gross). My husband has a nut allergy and is doing keto (almost 60 lbs lost - good for him!!) So basically you can eat this unhealthy/dangerous ”breakfast” or too bad for you per Sonesta. At least give people 2nd option, geez (hardboiled eggs last non-refrigerated!) No housekeeping the entire stay. Trashy long-term occupants, cigarette butts & dog $hit everywhere. Example: long-term across from our room - with pet - would stand in the hallway area & chain smoke & talk on speaker/cellphone. Where she stood all day/every day were tons of cig butts & dog poop - there is no way Sonesta didn't know about this person - and she wasn't the only one. Any way, I could go on, but I won't. Just wanted to give people a heads up that this really is no longer Marriott & spend your $$ elsewhere.

The room is more suitable for family travel. It is very convenient to go to Disney. It is not a very new hotel. It has a small suite with two beds and a sofa bed. Breakfast is not included in the room.

The internet connection is totally unavailable, so I can't stay here for work. But it's close to Disneyland, and the waiter was very nice. He helped me move a large box of parcels to my car. If it weren't for the internet connection issue, I would still consider staying here.

Every time I travel to this hotel, the environment is good, the price is also affordable, the next time I take the children to play here, the children should like it. Parking is $10 per day.

Overall, okay. You get what you pay for: a relatively clean but basic room. The AC was loud but functioned well. Wifi functioned but was slow/spotty when streaming. Bring your own conditioner because they only provide shampoo and soap.