Riu Palace Aruba - All Inclusive

Enjoyed our stay - friendly staff - good amenities

The service wasn’t great, staff needs to be more informative if the amenities the resort has and the activities. The food was not bad, but the fact that you couldn’t make reservations for the La carte restaurants wasn’t ideal.

The all exclusive was great. Food was wonderful, no complaints at all. Staff was very friendly and nice. Staff always was there to help if needed. Pool, beach and grounds were outstanding. Room was very nice but a little out dated though no complaints there either. I would stay there again. Oh, The drink were outstanding as well.

Overall had a great experience. Was perfect for our family and friends. Accessible, clean and fun!

The room itself was rundown and dirty. Water from the shower was leaking through the wall and the TV for the room was broken. They use cards for room keys and they kept not working. I had to go to the front desk three times for new room keys.

This is the word RIU I have been to The bathroom sinks were leaking Slippery rooms and my pregnant sister was not feeling well, there was lots of mold on the property. A minor renovations is needed throughout the building. The gym has old things the mats are all ripped, minimal machines to use some were broken and ceiling was filled with mole. This entire trip was not worth the money. We loved our stay at RIU Jamaica and Bahamas but this one I want my money back. It was unpleasant

Great location, decent pool, food was so-so for an all inclusive. But terrific restaurants right around the corner

Spotless facilities, excellent and attentive staff. Food was great as well!! I would highly recommend this hotel for a family vacation.

This was the first time I have ever arrived to a hotel in the Caribbean a full 2 hours after check in time and was told my room wasn't ready, despite checking in online...Completely unacceptable and the hotel did not care at all. I talked to multiple guests who also had this issue. They have 5 restaurants that do not take reservations. In our experience 1 was almost always closed, either actually closed, or closed for a "special event". That left 4 restaurants on a first come first served basis for everyone in the resort with beepers for those who didn't get in. The restaurants can host a maximum of 50 people at a time each.....do the math, this means a bunch of people will not be able to eat at these restaurants and will have to do the buffet. So basically if you want to eat at one of these restaurants you need to show up super early and wait, super fun. The pool closes really early, I don't understand how other resorts are able to stay open later with more pools when this one has to close so early.....Oh and the generator test that's supposed to take one hour at the hottest time of the day but instead actually takes 2+ hours with the only notice being on the elevator wall is also super fun(zero electricity except for lights during the test)... The beach is ok. I've been to better in the Caribbean. They also advertise "balconies" which some rooms have....but others have such a tiny balcony its actually funny. Like, you can't even step foot on the balcony and fit. Also, currently in 2024 there is massive construction on either side of the resort. The only plus this resort has going for it is that it is on Aruba which is an amazing island....but do yourself a favor...get an air bnb or another all inclusive instead of this place. The staff was really nice but kind apathetic which I kinda understand considering the management of this property is so terrible. Like I mentioned, multiple issues with our stay and management was not to be seen. We will be back to Aruba, but not to this resort.