Guest User
August 11, 2023
The service is extremely poor, and the front desk staff is very poor. I had booked a room for July 24 and 25 on Ctrip. On the day of check-in on the 24th, my son made another reservation on the official website for the 25th. I immediately went to the front desk to find the staff to deal with the problem. The reply I got was that the cancellation could not be processed at night and asked us to go to the front desk at 9 am on the 25th to deal with it. We went to the front desk on time at 9 am on the 25th to handle the cancellation procedures. I repeatedly asked the staff whether the cancellation had been made and got a confirmation reply, but my credit card had been deducted on the evening of the 25th. On the morning of the 26th, we went to the front desk to ask for the matter to be handled, but the front desk staff said that they could not cancel the order at all until the hotel manager came out to deal with it and sent us away hastily. Hilton Hotel is the worst hotel I have ever stayed in.
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