Orio al Serio Hotels with Bars

I arrived into Bergamo airport at just after 1am, the taxi drivers outside were like sharks in a feeding frenzy on the poor unsuspecting arrivals...I went to the front of the line of cars as is usual practice, the driver asked where I was going and then started shouting out to the other drivers, pointed out another car and told me to go there..as a woman travelling alone I am careful..I told the driver there was already someone in his car...turns out they pack you in ! Three of us, me the first drop, 2 minutes later and we arrive at my hotel, 20 euros ! Minimum charge apparently ! What a con ! Opened my curtains the following morning after no sleep due to air con set at a boiling 22 degrees! The airport is directly opposite the hotel across a major road ! The next day I walked to the airport up the road via an underpass (I wouldn't have done this at night on my own but a man checking in at reception had done) The room was basic and drab, decorated...I use the phrase lightly...bland and hostel like ! No pictures, old,tired and dull furniture...depressing...oh and NO TEA TRAY ! In the small fridge which I was amazed had been inserted into this awful room devoid of any personality or comfort, had one can of coke and two bottles of water...priced at 3.50 euro each ! I did mention on check out my displeasure of the missing tea tray and the lovely receptionist informed me the standard rooms don't have tea trays, I paid £142 for one person for one night without breakfast ! I honestly believe a tea tray is a basic requirement, also at least one bottle of complimentary water, I have self catering places and provide all of this ! I will not be staying in this awful place again.

I arrived just past midnight from Orio al Serio Airport, I walked to the hotel, it is just 1,43 km from the airport. Taxi takes 15 € minimum charge so why not. At the hotel a man and young woman did not even say hi or well come, just took my reservation and stoned faces. I asked, can I get room umber one as I requested in in the reservation form. No you cannot, you have booked superior double room the man said almost with anger. I said, but I wrote the note as I was requested on the previous trip 2 weeks before by the hotel manager. No you can not he repeated. I said, why you have not read my note on the reservation? No reply. I asked why I should pay 15 € more for the room 47 when I asked room number 1, where I had stayed. Their English was very poor. I ask the young woman, do you have any painkiller medicine as I have terrible head ace after traveling from North Europe all day. No we do not have she said. I said, you are a hotel you must have some first aid kit if something happens with customers, no she said so unfriendly way. I told them, this the very last time I stay here, this was my fourth time in 1,5 months. In the morning usual breakfast in the next door restaurant. Typical poor continental breakfast, even service was good. If one pays 85-100 € for one night, hotel must provide better breakfast. In the morning I told the manager what happened at night. He was sorry and said, we read the notes on reservation nest time. Too late I never stay in this hotel, there was NO service at all!

Great service, Francesca went out her way to make my brief stay ever so more enjoyable. The room was very clean, large and well appointed, the breakfast was fresh and comprehensive, the coffee was really good