Antonio Carlos De Azevedo Costa Junior
February 1, 2023
We stayed at this hotel for the first time, but we didn't like it at all. The mattress the person slept with the noise of the spring, they were changing the mattresses. I made the claim, after 5 days that the exchange occurred. Lousy pillows. My son left his flip-flops in the pool, asked at reception, what would they see on the cameras, nothing, he was left without his flip-flops. My wife fell leaving the reception area, near the pool, there is a slope, not very high, but she fell, sprained her foot and hit her head on the railing. We had expenses with medications on the side, at Walgreens. At the time they came to help, they even took the wheelchair. But the next day, they didn't even come to talk to us, lack of empathy. I always stay at Rosen in, which is close to them, we've never had any problems, all the employees are American, no Brazilians. We thought that this hotel would be better because they had Brazilians or people who spoke Portuguese, however, we were wrong. Now if I would recommend the Hotel, no, I would not.
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