Holiday Inn Express & Suites Ottawa

Very good!

Our room was clean and comfortable and had all of the things a family of 5 would need. The staff was very friendly and accommodating. The breakfast was good and had a lot of options. My family really enjoyed swimming in the pool. The location was very convenient to restaurants and shopping, and of course, the state parks. We would definitely come back!

Super friendly staff. Comfy beds.

I stay here several times a month for work. Excellent.

Loved the cleanliness and the courtesy of the staff.

This hotel was sub par it did not have Wifi during half my stay , the staff of this hotel was rude, the breakfast sub par , there was no hot tub , the room seemed smaller than advertised and I would recommend that no one stay at the holiday inn of Ottawa, Illinois 61350, United States .

love staying usually at Staybridge but we needed a place in Ottawa so we booked with IHG. We arrived, got our room key and left without going to our room to get dinner. Upon our return we went up and I needed to use the restroom. I went into the bathroom and there was toilet paper in the bowl, it looked used and when I tried to flush it (those power flush toilets) the handle was down and it wouldn't flush or move. I tried to call the front desk and immediately got put on hold. Waited several minutes and hung up. Called back and he tried to put me on hold again but I stated the issue and that I'd been on hold once. He stated he'd get housekeeping to come take a look. I had to go down to use the lobby restroom at this point so I ran into a maintenance person/housekeeping? In the elevator who was a very nice man so I asked him if he was going to our room for the toilet issue and he said he hadn't been told about it but he said it happened all the time and he'd be right there. After my return to the room the phone rang from the front desk, and I told him I'd spoken with housekeeping. He stated that we could wait or change rooms. We decided to change rooms. We had to gather all of our luggage, traipse back to the lobby and exchang keys. He stated he'd give me 1,000 bonus points for my trouble. Breakfast had great options and the housekeeping gentleman was very nice. The seating option of the chaise was extremely bad. The design is not comfortable. Staybridge sofa with chaise is much better. Upon viewing my points for this stay I see no 1,000 bonus points that he promised. I won't be back. Staybridge or Marriott from now on.

Everything was great! Beds very compfortable, Clean rooms, nice breakfast in the morning. Quiet hotel. Will definately stay there again.

Very clean and modern. Staff was very helpful and friendly.