Guest User
November 16, 2023
We were looking forward to staying in the castle, the night before attending a wedding in the village. After looking at the pictures on the website, we felt £160 was expensive, but hopefully worth the money for the experience.. Disappointed in the room, is an understatement! We contacted the hotel on our return to advise them that we felt the room, especially the bathroom, was not clean, in fact I would say the bathroom was disgusting. Black mould everywhere! The windows hadn't been cleaned for years, Tea and coffee spills and damp on the walls. I took a picture of the pile of dust we collected from the picture frame. Their response? "Although they (the housekeeper and manager) have noted your complaint they did not agree with your comments about the room". I understand it's a very old building, which should add to the charm, but there is no excuse for dirty rooms. I wish we had stayed in one of the rooms that they advertise! Our friends also stayed. They complained at the time, but it all fell on deaf ears. I'll leave you to look at the photos to make your own mind up. (Struggling to upload pictures but will keep trying)