The Esplanade Hotel by Compass Hospitality

Very kind and friendly staff, amazing view from room. No issues. Bed was very comfortable. If you needed any help the staff was always around to help and support you. Great atmosphere and great services all around. Can request anything and if they have it then they will give it to you.

Firstly I have to say how fabulous all the staff were during our two night stay, especially Sarah and her son Charlie who were both outstanding. The breakfast was very good, costing £10 ppn. Recomend that it is prebooked the day before as we missed out on our first morning. Good car parking right outside costing £6 per day. However things could have been better in the hotel, ie., a broken bed, (which was quickly sorted out after being reported to reception), tiny ensuite shower room which could be very difficult for large people and no toilet brush!!! The lift was not working which didn't help. Would we stay there again.....yes. Excellent position, reasonable rates and fabulous staff.

My dad (Gordon) stayed here just last week and had the most wonderful time. He was so very well looked after and the team of Kim & Ian along with Sarah and Ian were just excellent and nothing was too much trouble. They really made his holiday with their wonderful hospitality. The hotel has been renovated and everywhere was just so fresh and lovely. This seafront hotel is a marvellous location and also has its own car park. He can’t wait to return and is going to book another week. It’s a lovely hotel and with the wonderful team we highly recommend. (Also the breakfast is superb) many thanks for a wonderful stay.

We had booked with Esplanade Hotel through Shearing's six weeks in advance as self drive midweek week break Monday - Friday. One week before our departure we were contacted to be told we were relocated to another hotel a few streets away further from the seafront. As my wife has a mobility problem this was unpleasant for her everyday walking much further than intended. Also the hotel we were now in was inferior in its size and the room we were given was a small box room. We are extremely unhappy and disappointed to be treated this way after we had fully paid up weeks in advance to be turfed outof the Esplanade Hotel before arrival, obviously to allow for coach loads of guests. There had obviously been overbooking. We never got chance to step inside the Esplanade and now we never will. We were treated in a disgraceful way with no real apology from anyone. If there was as I suspect a difference in the price of these two hotels and we paid more than the cost of the one we were moved to we should have been compensated, which we have not been. Absolutely terrible experience for us being pensioners who just wanted a quiet holiday ended up being transferred into a hotel with a bunch of rabble at the Queens Hotel. Robert and Judith Radford

What a disgusting place. Used as a hotel for men who come from France in boats. We were shocked at the state of the place. Filthy dirty and unwelcoming. Whatever went on here is not nice. It needs knocking down. We couldn't believe thst Shearings would use this hotel.

The esplanade Hotel in paigntion is in a good location. It is near to the train and bus station and near to the town, harbour and seafront. That is where the positives end. The hotel exterior is visibly deteriorating. There are signs of poor maintenance everywhere. Flaking paint, rotting wood, old windows, propped open fire escapes etc. There is clearly no reason to stay within the hotel as what appears to be the current clientel (apparently exclusively young &male) sit around outside the hotel playing with smart phones, smoking and leering at young women who are walking by, making the whole area feel very uncomfortable. This hotel is by far the least desirable looking of any in paignton and there have been news stories in local media reporting that even non paying 'guests' are disgusted with the food that is on offer. The hotel is so bad that the local community are currently 'reassured' by the platitude that there is "24/7 security" at the hotel. Whether that is to protect the hotel or protect the local community from the current residents of the hotel is unclear. No other hotel in the area needs this. In a nutshell....paignton is a great place to visit....but, stay somewhere else.

From the outside it looks awful. Wouldn’t dare go in there.. The place should be wiped of the face of the lovely seafront. Paignton is lovely but just don’t chose this dive.. You will regret it……………..

I have tried to book a weekend using several dates from now up up to and including December 2023, it's all completely fully booked for ever. There's a lot of it about. Good Luck with that lot, you must be desperate.

This hotel is disgusting it is filthy not maintained and. U will be bitten by bed begs I got bitten really bad on my back see photos Our room was absolutely disgusting and a disgrace we were there for 3 nyts and not. Once did house keeping clean our room it wasn't even cleaned when we arrived I reported this to 3 different nyt porters the night porter on Thursday nyt even had to go get me towels because housekeeping couldn't be bothered It's an absolute disgrace I wrote formal complaints to the hotel demanding a refund they tried to call me a lier and refused I've now taken this further this hotel needs shutting down and fumigation The housekeeping staff all need sacking immediately they are clearly not doing there jobs every morning they were sat outside the front drinking and smoking The staff have rooms at the hotel so sit and get drunk at nyt we witnessed this ourselves they actually make u feel unwelcome and intimidate u And the nyt porter went and helped. Himself to alcohol when he was supposed to be on shift then sits on the sofa with his feet up watching TV It's like an. Episode of faulty towers AVOID AT ALL COSTS FOR YOUR OWN HEALTH!!