Guest User
August 19, 2024
I booked 2 rooms, both Premier Plus/Executive, 1 for 1 night, 1 for 2 nights, to meet my family who were flying in from overseas. I've stayed at many Premier Inns over the years & they've always been reasonably good value for money - but not this time. On arrival the lifts was broken - I had a car full of luggage prior to travel & I was on the top floor, furthest corner. Seems the lift had been out for days & they were waiting on parts. On getting into the rooms (the room itself is actually quite well appointed) 235 & 237 I had no internet. I went to reception (there are no phones) to be told "yeah, the internet is a problem there, we know that, there isn't any!" There were no toilet rolls - just packs of hand tissues in their paper wrappers. The AC didn't work. I spoke with the duty manageress whose attitude was take it or leave it, you booked the rooms, that's your problem. She said that's how it was & there was nothing she could do, no discounts, no refunds, no have a meal or a drink on us. The rooms were clean & reasonably well set up - just nothing works. Housekeeping staff were friendly - but the place is simply broken. I'd seriously suggest for a wee bit more money to stay at the nearby Marriott Courtyard. I will be in a couple of weeks when I fly out.