Guest User
May 9, 2022
CAREFUL! We booked the hotel through *******. They told us 24 hours before our arrival to check in because they only attended from 9 a.m. to 12 p.m. We wrote them a message and also called them. After much insistence we managed to contact them and told them that we arrived at approx 1. because we were flying from Madrid. The flight was delayed while at the airport, so we called again, they didn't answer the phone up to 5 times. When we landed we called again, they didn't answer us either. Still, naively, we went to the hotel, there was NO ONE there. Finally, ******* has found us another hotel, outside of Palermo... but that's another story. If you are not going to serve your guests, do not have a hotel, or at least be on the phone, they should withdraw their license.
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