Sercotel Hotel Zurbarán Palma

Sercotel Hotel Zurbarán Palma Reviews

Sercotel Hotel Zurbarán Palma

Carrer de Josep Villalonga, 16, Palma de Mallorca, Balearic Islands, 07014, SpainView Hotel Details
Sercotel Hotel Zurbarán Palma
Sercotel Hotel Zurbarán PalmaSercotel Hotel Zurbarán PalmaSercotel Hotel Zurbarán Palma
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Sercotel Hotel Zurbarán Palma Guest Reviews

4.1/5
Very Good
49 review
Verified reviews
Location4.1
Amenities4.0
Service4.1
Cleanliness4.1
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All reviews(49)
Positive reviews(26)
Negative reviews(1)
Guest User
Standard Room With Terrace
Stayed in Jul 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jul 15, 2024
Calm and clean. Extremely helpful and friendly staff Only disappointment no English or news channels on the TV and no tea or coffee in the room Nevertheless a very nice stay and still recommended Thanks to David and Lucas
Guest User
Standard Room With Terrace
Stayed in Apr 2024
Travel with friends
13 review
4.0/5
Very Good
Posted on Apr 29, 2024
Great location. Lovely rooms.
Guest User
Double or Twin Room with Balcony
Stayed in Sep 2023
Family
1 review
5.0/5
Outstanding
Posted on Sep 24, 2023
We enjoyed our stay and felt comfortable from start to finish.
Nadia Jurado Ferreres
Double or Twin Room with Terrace
Stayed in Jun 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 20, 2023
A hotel with a very nice decoration, within how big Mallorca can be, it is well located. Customer service 10/10! Everything very clean and quiet.
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Guest User
Double or Twin Room with Balcony
Stayed in Apr 2023
Couples
1 review
5.0/5
Outstanding
Posted on Apr 17, 2023
Friendly staff Extensive breakfast Neat rooms
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Connector40002563926
Stayed in Jul 2024
Couples
4.0/5
Very Good
Posted on Jul 17, 2024
Excellent value for money. Spotlessly clean Stayed in the basic double room, not the largest of rooms, but you have everything you need. Breakfast is extremely good for €11 pp. Location is fine if you have good mobility as its uphill from the sea front. What makes this hotel? THE STAFF, they go above and beyond to make your stay perfect. A special shout out to Lukas on reception who is just amazing. Our only little ****** is there is no tea/coffee facilities in the rooms, but available 24/7 from the bar in reception. We wouldn't hesitate to stay here again
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We are thrilled that you found our hotel to be of excellent value and our premises impeccably clean. It's also heartwarming to hear that our breakfast selection impressed you and was well worth the price. Nonetheless, we are sorry that some aspects of your stay did not meet your expectations. While we do not currently offer tea and coffee facilities in the rooms, we're glad you could still enjoy these comforts at any time from our bar in the reception area. Finally, it is wonderful that our staff, especially Lukas, made such a positive impact on your visit. We strive to provide a friendly and helpful service, and it's affirming to know that our efforts are recognized. Regarding the location, our hilltop position offers a unique perspective of the seafront while still being accessible to the marina and city center for those who enjoy a scenic walk. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Lucas Fornés, Manager
Lisa S
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 8, 2024
Such helpful friendly staff . Thank you for all your great advice. Modern hotel , good breakfast. Used bus 4 to get to local beaches. Went to Cala major, illetes, Porto potals 2 euros cash only! Got taxi into Palma 7/8 euros . Cafe near by. Rooms clean daily. Would recommend this hotel
Response from Property: Dear Guest, Thank you for such a positive review. We're thrilled that our team's dedication made a strong impression. We aim to provide the best advice and service to enhance your stay. Furthermore, it brings us joy to know that the modernity of Sercotel Zurbarán, alongside our varied breakfast options, contributed positively to your experience. Your mention of the ease of accessing local beaches and Palma via public transport is much appreciated; we're glad you found the location convenient. We're also pleased to hear that the cleanliness of our rooms met your expectations. Our housekeeping team works diligently to ensure that our guests' stays are as comfortable and pleasant as possible. We look forward to welcoming you again. Best wishes, Lucas Fornés, Manager
John O
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 8, 2024
We had a really lovely experience in this tranquil hotel. The staff were so friendly, in particular we want to thank Ivana for everything she did for us. We would recommend everything about this hotel Friendly, professional and spotless clean. Breakfast is good to. We certainly will be back. Thank you for everything. John and Denise O'Neill.
Response from Property: Dear Guest, Thank you for this great review. We are glad that the high standards we set ourselves met your expectations. We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. It’s equally great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We look forward to welcoming you back again in the future. Best wishes, Lucas Fornés, Manager
Cait B
Stayed in Sep 2023
Solo travelers
4.0/5
Very Good
Posted on Sep 25, 2023
What a lovely hotel. I visited Palma in 2017 and stayed in a villa on the same street, so I knew the location would be great. It is lovely and quiet around the hotel, but the main road (Joan Miró) is just 2 mins walk away with a variety of lively bars, restaurants, cafés, convenience stores and pharmacies. There is a large supermarket (Mercadona) 5 mins walk away. You can walk right into the city centre, Marina etc. from the hotel in 15-20 minutes. Porto Pí shopping centre with a huge Carrefour is accessible by foot (20 mins) or by bus from Joan Miró. The hotel has room at the front for taxi drop off if you need it. Upon arrival I was greeted by a friendly member of staff at check in, he was helpful and explained everything to me that I needed including WiFi, breakfast etc. There are maps at the reception desk too if you need them. I stayed on the second floor and there is an elevator if you have heavy bags. I didn’t use it but there is a small café-bar on the ground floor near reception; it has a very calm and peaceful decor. There is always someone at reception 24/7 if you need them. The room was a twin/double for solo use and I felt safe as a female solo traveller. The beds were super comfy and there are plenty of pillows. There is a mini bar in the room which means you can also store your own refreshments which is handy - don’t have to go back and forth from the shops too much. Plenty of storage in the wardrobe and there is a safe too. The balcony was lovely - what I would do to be back on there with a cold cerveza watching the sunset. Bathroom was clean and contemporary with shampoo, shower gel and soap. My room was spotless every day thanks to cleaning staff. There is AC in the room. Only downside is there is no swimming pool but you are not far from the beaches and you can always purchase day passes for other hotel pools and spas. Breakfast buffet has a very wide choice and a coffee machine (plus teas). I would definitely stay here again when I come back to Palma!!
Response from Property: Dear Guest, Thank you for this review. We are thrilled to hear that you enjoyed our great location in the charming Son Armadams neighborhood, with its close proximity to lively bars, restaurants, and attractions. It's also wonderful to know that our friendly team made you feel welcome and safe during your stay, and that you found the room comfortable and well-equipped with a mini bar and balcony. We appreciate your kind words about our clean and contemporary bathrooms, as well as our breakfast buffet with a wide variety of choices. We understand that having a swimming pool would be a great addition, but we're glad you were able to explore nearby beaches and other hotel pools. Our team is always working on improving our facilities and services, and your feedback is valuable to us. We look forward to seeing you on a future stay. Best regards,
aspringe
Stayed in Sep 2023
Family
2.0/5
Posted on Sep 2, 2023
Room was cramped, not good for two people. No place to put suitcases! Not even floor space or closet space for luggage. Uncomfortably small. If you are travelling in a room alone, it would probably be a fine choice. The hotel staff was pleasant and helpful. The location was good, near the #4 bus (EU2) into town and near the tourist bus #50 as well. Breakfast was excellent. Air conditioner fan was very loud.
Response from Property: Dear Aspringe, Thank you for your recent stay and for taking the time to leave a review. We are glad to hear that you enjoyed our excellent breakfast and found our staff to be pleasant and helpful. Our location is indeed convenient for exploring the city and accessing public transportation. We apologize for the inconvenience you experienced with the size of the room. Our rooms come in different sizes, and we would be happy to assist you in selecting a more spacious room for your next stay. We understand that the air conditioner fan was loud, and we will look into this issue to ensure a more comfortable experience for our future guests. We look forward to welcoming you back in the future. Best wishes,
Guest User
Stayed in Jun 2023
Travel with friends
5.0/5
Outstanding
Posted on Jun 29, 2023
Stayed for a week with a friend in Zurbaran. Very nice and clean hotel. A room is a little bit small but it’s ok by the European standards. We didn’t have breakfast included so we have to pay 11 euros for it. But it was worth it, you could find anything you want starting from fresh fruits and yoghurts and finishing with sausages and eggs. Hotel situation in a good spot between centre of Palma and great beaches. 20 minutes by foot to the historical centre and 15 minutes by bus to the most amazing beaches of Mallorca Highly recommend this place for couples and friends
Response from Property: Dear Guest, Thank you for your feedback concerning our hotel. We are glad to hear that you found our hotel clean and appreciated its convenient location between the city center and the beautiful beaches. It's also great to know that you enjoyed our breakfast buffet, offering a wide variety of options to suit everyone's taste. Our team always strives to provide a comfortable and enjoyable stay for our guests, and your kind words are truly appreciated. We look forward to welcoming you again. Best wishes,
Guest User
Stayed in Nov 2021
Other
5.0/5
Outstanding
Posted on Nov 5, 2021
We stayed here in October for 5 nights. The staff could not have tried harder to make our stay relaxing and enjoyable. The location is great as it's just a little way out of the city in a quiet street. The Hotel had a small car park which made life easier. It was my 2nd stay here. Last time was in 2019. Both times everything was perfect. It is very good value.
Response from Property: Dear Guest, Thank you for such a positive review. It is always a pleasure for us to welcome a returning guest, and we are delighted that we could provide you with another enjoyable and relaxing stay. Our dedicated team members always aim to give the best experience to every guest, so your kind feedback is rewarding. We hope to see you again in the future. Kind regards, María, General Manager
Guest User
Stayed in Oct 2021
Travel with friends
5.0/5
Outstanding
Posted on Oct 18, 2021
The hotel is a little old fashioned but we found the room was clean and the hotel was quiet which is all you need for a city break. The check in process was very straight forward and the gentleman on the desk was really helpful with how to get around the city. We hadn’t pre-booked breakfast and just wandered down in the morning to see whether it was worth it and it was, there was plenty of choice of fruit, cooked breakfast and pastries. There was even a basket with some gluten free muffins. The castle is close by, within walking distance and worth walking up the steps to get the views. The cathedral is a bit of a walk but it’s a pleasant walk along the harbour front and it is a flat route so not strenuous at all. The hotel also offers free entry tickets to the Joan Miro museum if you go to their sister hotel which is up the road from the museum and is about 8 euros in a taxi from Sercetol. The taxi to the airport is only between 20 and 25 euros. The local area is much quieter so we had a decent sleep and the bathroom provided free shampoo, shower gel and soap. I would recommend this hotel if you are happy to spend some time walking to the main tourist sights and see it as a base for the night.
Response from Property: Dear Guest, We would like to thank you for your review. It is rewarding to know that your stay with us was enjoyable. Thank you for your kind mention of our reception team member who looked after you well, we will be sure to pass this on to them. We are delighted to hear how much you enjoyed our breakfast to start off your day before exploring the local area and found our location suited your needs well. We really hope to welcome you back. Kind regards, María, General Manager
renzol588
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 29, 2024
Hotel in an excellent location, very clean, large rooms, abundant breakfasts, varied and neatly arranged, kind and friendly staff. Ivana at the reception gave us some excellent directions for visiting the island.... Everything at 🔝 Renzo&Nicoletto
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Guest User
Stayed in Jan 2023
Travel with friends
5.0/5
Outstanding
Posted on Jan 30, 2023
A beautiful place to relax and have fun. The staff is super friendly and cordial, especially the guys at the bar, Fran Vicente and Curro, who, apart from being loving and fun, make the best drinks! Special place to come to rest, have fun and meet wonderful people
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Response from Property: Dear customer, Thank you very much for your evaluation. We are glad to know that you were able to enjoy pleasant moments at the bar. We thank you for highlighting the kindness of our staff, they do their best every day so that our clients leave with pleasant memories. It would be very nice to host you again. Maria, General Director