The Zen Hotel Palo Alto Reviews

Cozy, cute little hotel. I am glad I stayed here it was perfect and met my needs. The staff were nice and breakfast was great. Thanks for making me feel safe and comfortable.

You can stay there. Not bad. The bed was comfortable and had a good sleep

Hotel near Stanford is just so expensive. This one is around 3 miles away and looks like a motel but actually very clean and cozy!

The location is next to Stanford. Breakfast is included, which is simple and nutritious. The lady at the front desk is very nice! It's just that the pre-authorization is very slow to be canceled and it takes 15 working days. It has not been canceled yet.

The room is very tidy Very good location Good breakfast The environment is great

Clean and tidy environment, rich breakfast

Good breakfast, average environment

great! great!

Toiletries and breakfast are much worse than before the epidemic

Motel level but clean

位置很好。早餐也不錯。停車方便。

Last year we stayed there quit often as we are Stanford patients. It was perfect, nice stays This year, we came back, found that quite a lot of changes happened. No free water and little snacks at front desk. In room has no teas. Breakfast has limited items such as less types of tea bags, less pastries etc.. Overall, it is still good but not as before. When we called to ask for a request for our desired type of room, front desk did not take notes (assigned us upstairs even we called to have downstairs due to handicapped husband) . Luckily, they were able to change for us then, so our call was a waste of time.

Unsafe for women. Location at the room by the street and driveway not good. Upon arrival to my assigned room 206 the door was wide open. In the room both of the beds had some type of oil on the top sheet at the head of the bed. Had to cover with towels to sleep do to the late time frame and pajamas.

I would not recommend this location for long-term stays, or if you need a quiet space to get rest after work. I would not recommend using their washer and dryer facilities, the washer is old and does not wash well and you will end up washing your clothes twice just to get the soap out. My experience with one of their front desk, staff members named Dimas, was very poor. When asking to get refunded for the wash to re-rinse my clothes, the man was rude and argumentative and made assumptions that I washed too much clothes. I was only there for five days for a work trip. Additionally, I used soap that I purchased from their front desk. Outside of the facility is nice, but inside my room it’s very clear that it was old, dingy and stained. Even the curtains had holes in them.