Hilton Garden Inn Palo Alto Reviews
Hilton Garden Inn Palo Alto
4216 El Camino Real, Palo Alto, California, 94306View Hotel Details
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Hilton Garden Inn Palo Alto Guest Reviews
4.6/5
Great
43 review
Verified reviewsLocation4.6
Amenities4.6
Service4.5
Cleanliness4.6
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All reviews(43)
Positive reviews(42)
Reviews with photos/video(1)
Negative reviews(1)
Guest User
King Room
Stayed in Nov 2023
Couples
23 review
Great
Posted on Nov 5, 2023
Nice area and staff was friendly. Would stay here again once we get to come back down to the Bay Area.
Response from Property: Thank you for taking the time to rate and review us. We are happy to hear you enjoyed your stay with us and we hope to welcome you back in the future!
Xiluo
King Room
Stayed in Oct 2024
Couples
20 review
Outstanding
Posted on Oct 13, 2024
It is good
Milos88
King Room
Stayed in Dec 2022
Couples
1 review
Very Good
Posted on Feb 3, 2023
Big spacious room very clean and in very peaceful area everything was amazing…
Response from Property: Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at Hilton Garden Inn Palo Alto. We thank you for your business and we hope to see you again when your travels bring you back to the area!
KevinHM
King Room
Stayed in Sep 2024
Business travelers
13 review
Outstanding
Posted on Oct 1, 2024
Very good. The price was very good on the first day of stay. Later, because a global CRM giant held a meeting in San Francisco, the room price soared to 3,500 RMB per night. It was too expensive.
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Gongxijiafacai
Mobility Hearing Accessible Two Queen Room with Bathtub
Stayed in Aug 2024
Family
28 review
Outstanding
Posted on Aug 27, 2024
The room was clean and tidy. I switched from staying at a hotel in Yosemite Valley to a Hilton. I was quite satisfied and the price-performance ratio was high.
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Guest User
Two Queen Room
Stayed in Aug 2024
Family
3 review
Posted on Aug 15, 2024
The room rate of more than 4,000 yuan (RMB) for two nights had already been paid when booking on Ctrip, but another US$589 was deducted when checking in (I thought it was a deposit at the time, but after a while I thought it was wrong, so I asked the front desk what the price was, and he After checking, we were told "Oh, the deduction was wrong...), what if we didn't ask? Do we just pay twice?"
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Response from Property: Dear Guest,We regret that you were inconvenienced by the oversight of our Front Desk staff. Your reservation was prepaid, but it appears the agent who checked you in placed an authorization hold on your credit card. We apologize for the inconvenience.
Guest User
Two Queen Room
Stayed in Nov 2024
Business travelers
35 review
Outstanding
Posted on Dec 8, 2024
The room is clean, but parking is not free, it costs $20 per day
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e11474198
Two Queen Room
Stayed in Nov 2024
Family
16 review
Outstanding
Posted on Dec 12, 2024
The area is very nice, safe, and the hotel is also good
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Captain Amber
Two Queen Room
Stayed in May 2024
Business travelers
32 review
Outstanding
Posted on Jun 11, 2024
It’s my first time coming to the United States. It’s convenient to live here. It’s close to the school I want to go to.
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Response from Property: Hello Captain Amber. We are thrilled to see that you enjoyed your stay, and we really appreciate the perfect rating. Thank you for staying with us and we hope to see you again!
Anonymous User
King Room
Stayed in Mar 2024
Business travelers
15 review
Posted on Mar 24, 2024
The price of a five-star hotel is the experience of a three-star hotel. The price is different every day and breakfast is not included. You must understand this clearly. Only two bottles of water are given, no cleaning, and the meeting room is decent.
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Response from Property: We are sorry to hear that we didn't meet your expectations. Our room rates are determined by occupancy and demand, so they tend to be higher on the weekdays and lower on the weekends. Hilton Garden Inn properties do not offer complimentary breakfasts, but we do offer breakfast-inclusive packages at an additional cost. We appreciate your feedback and hope to see you again!
Benbendemaogege
Two Queen Room
Stayed in Dec 2023
Solo travelers
2 review
Outstanding
Posted on Dec 30, 2023
Very good and not too expensive!
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Response from Property: Thank you for taking the time to rate and review us. We are happy to hear you enjoyed your stay with us and we hope to welcome you back in the future!
Guest User
Two Queen Room
Stayed in Aug 2024
Family
3 review
Posted on Aug 19, 2024
The location is safe, the room is not cleaned
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Response from Property: Dear Guest,We are sorry to hear that your room was not cleaned. By default, our Housekeeping department cleans rooms every other day, so reservations of less than 3 days do not normally receive cleaning unless requested. We apologize for the confusion.
1713075217
King Room
Stayed in Nov 2023
Business travelers
10 review
Outstanding
Posted on Nov 18, 2023
Very close to the airport, shuttle bus is very convenient, the hotel is so big that I can't find the room
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Response from Property: Thank you for taking the time to rate and review us. We are happy to hear you enjoyed your stay with us and we hope to welcome you back in the future!
smmuzc
Two Queen Room
Stayed in Sep 2023
Travel with friends
14 review
Very Good
Posted on Sep 29, 2023
The price is not expensive. The guy at the front desk is also very enthusiastic. Diamond card members also give consumption credits
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Response from Property: Dear Guest,Thank you for staying with us and for taking the time to offer your feedback. We appreciate your recognition of our staff as well. Please feel free to reach out to us if you would like to discuss how we could have made your stay more enjoyable.
Beiwuhuanliangchaowei
King Room
Stayed in Sep 2023
Solo travelers
5 review
Posted on Sep 10, 2023
The room is relatively large, but the room does not provide drinking water. I called the hotel and they said it is only provided to high-end users - this is the first time I heard that a hotel does not provide drinking water. In addition, the bathroom sink plug is not tight, and the parking lot charges parking fees. These are also minus points
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Response from Property: Hello Beiwuhuanliangchaowei. Thank you for taking the time to review and rate our property. We are sorry to hear that we fell short of your expectations. Hilton Garden Inn properties do not normally provide bottled water in the rooms, although they are provided to Gold and Diamond level Hilton Honors members upon check-in. We appreciate you letting us know about the plug in the bathroom sink so that we could address it.