Top 5-Star Hotels in Palo Alto

excellent service good location nice view My top one choice to stay in Palo Alto

The hotel is located in the central city, the facilities in the room are clean and tidy, the toilet and furniture materials are exquisite and in line with the price, but the face tissues are really bad! Mineral water is not provided either. It is said that it is environmentally friendly to provide you with two sports kettles for free. Do you go to the second floor to fetch water yourself? 🤐 The breakfast place is very small, the elevator 🛗 is only one, there are no public places and facilities, and there is no place to sit with a friend. There is a Japanese restaurant on the first floor downstairs, the dishes are good! But you need to pay a deposit in advance. The price is average.

Truly one of the best staycations we’ve ever had! Had a two-night stay for my son’s 6th birthday. Friendly and very attentive staff. Check-in experience was smooth and easy, and the first few employees we spoke to greeted our son a happy birthday. We booked a 2-queen bedroom, which was located on the first floor with a pool view. Walked in to the biggest surprise for my son, who received a sweet treat, birthday card, and decor in our room! His reaction was absolutely priceless. He had shared that the Westin Palo Alto was by far his favorite hotel after that. The beds were like clouds. Room and bathroom was clean. The birthday celebrant requested room service for dinner, so we ordered dinner twice through the online Bonvoy app. The employee who delivered our food on both nights was very friendly. He asked us if we were enjoying our stay, if we needed anything, and if our son enjoyed his birthday surprise! It’s like the whole staff knew about it, which made it quite special. Hotel food was delicious and portions were generous! They also offer a nightly turn down service with bedtime treats located in the lobby. Location is great as it’s walking distance from Town & Country Village, filled with shops and restaurants. I have nothing negative to say about this property. A huge shout out to Leslie and the amazing staff at Westin Palo Alto. Truly a great team. Per their hand-written message on our son’s birthday card, their goal was to make our special trip as memorable as possible. They did just that and more. Fantastic property. We’ll be back!

What a great experience! We had a fantastic, one night stay, at El Prado. Sara, told us, that she was putting us, in a beautiful, spacious, room. She was not kidding. We stayed in room 404, very quiet, super comfortable bed, and very spacious. Her coworker, at the front desk, told us our dinner reservation, at nearby, St. Michael, was a great choice, a wonderful restaurant. He was right. The El Prado, is a beautiful, quiet, centrally located hotel, with great staff, at the front desk! Thank you Sara, for the beautiful room!

Room is spacious and clean. Staffs onsite are kind and friendly to address to any issues or enquires that you may have. All in all, very satisfied with the stay and will definitely return back again to the same hotel for the next trip.

Hotel is located near very convenient Stanford, discounted car and shopping are very convenient, the hotel is very clean and the service is very home.

Upon my arrival at the property, I was greeted by the valet team, and instantly, the meticulous attention to detail throughout the property caught my eye. As I stepped through the doors, I was enveloped by the sophisticated and luxurious NEWSTALGIA fragrance that filled every corner of this stunning establishment. The lobby is a perfect blend of romance and charm, creating an inviting and immaculate atmosphere with every detail curated. The furniture is not only solid and comfortable but also exudes chic elegance, significantly enhancing the overall aesthetic. The front desk staff are truly the cornerstone of this hotel's extraordinary service. Diana transformed a challenging day at Stanford into a positive experience with her attitude, extreme politeness, professionalism, and empathetic demeanor. She went above and beyond to assist me with parking, wrote a handwritten note to cheer me up, had a big smile and super positive vibes. Diana provided excellent suggestions to restaurants and places around the hotel making her an outstanding employee! Aylin was equally impressive, consistently displaying a positive attitude, efficiency, and attentiveness. She handled all my requests promptly and with a genuine smile. Darnell also stood out with his exceptional politeness and attentiveness, exemplifying the hotel's commitment to service even at 1 AM when I required items to be delivered to my room. Diana, Aylin, and Darnell epitomize outstanding customer service, and their efforts are deeply appreciated. Thank you all! At President’s Terrace, the ambiance is electric, cozy, warm, and incredibly chic, with breathtaking views of Palo Alto that enhance the experience. Erica's exceptional service and insightful recommendations elevated my evening to an unforgettable level. Her enthusiasm, attentive listening, and delicious suggestions showcase excellence in the food and beverage industry. Erica, thank you for the delightful food, drinks, and vibrant atmosphere you provided, which added immensely to my experience. The room exceeded my highest expectations. From the moment I entered, I was greeted by the signature scent, and the room was immaculate, showcasing an extraordinary level of cleanliness. The decor is thoughtfully designed, with high-end furniture and well-planned spaces where everything has its place. The careful selection of every element, from the wallpaper to the bathroom sconces, underscores the commitment to quality. The sheets, pillows, fabrics, and toiletries (Malin & Goetz) are of exceptional quality, contributing to a sense of luxury and comfort. The fresh, clean scent of the towels, reminiscent of a light Tom Ford Neroli Portofino fragrance, adds a final touch of elegance. The room is a true masterpiece, combining art, scent, high-quality furnishings, and unparalleled comfort. Breakfast and coffee at Lou & Herbert’s were exceptional experiences. The service was fast, the breakfast delicious, and the coffee among the best I hav

First off, I'd like to give a shout-out to the night shift front desk person Tony. He was very courteous and thoughtful in helping me on my arrival day (12 midnight) and assisted with all my needs. Thank you Tony for your efforts! For the hotel in general, it seems the place is understaffed but I believe that is how other hotels operate nowadays post COVID. The location is great and is right in the middle of where I want to be north and south of Bay Area. Many rental car locations nearby so I was able to get to one within 10 mins radius. For the room, I stayed in the king bedroom pool side with patio. The bed was very comfortable and clean. However, the downside was that the connecting room doors were paper thin, and the gap between the door and the floor was more than an inch high, so I could pretty much hear every word the person was saying in the other room. They need to fix that or else guests really don't have any privacy at all. I apologize to the couple in the room next to me because I was on a call at 3am in the morning and didn't realize I had woken them up until they started talking and I knew how bad the sound isolation was. After that, whether it was day or night time, I had to resort to whispering all my conversations because I knew people could hear me in the other rooms.

I found this hotel because the free parking is free. The space is quite large and the price/performance ratio is relatively high. It is an hour's drive from the city center. It is the smell of the room as soon as it enters, and the smell needs to be scattered.

A great stay at a great city. When you want to travel with your spouse, you don't want to spend too much time in searching instead you go with such a highly recognized brand like this and most of time you don't regret your pick.