Holiday Inn Resort Panama City Beach

The location of the hotel is wonderful, easy to find and located at the beach front. However, the hotel is pretty old and the facilities are aged without proper maintenance, unfortunately. The air con was the old style and was extremely loud. Service is kinda below my expectation thought - overcharged the resort fee and put it on my credit card again even I made the cash payment upon check in.

The hotel front desk agent tried to charge me twice for the hotel service fee. I booked through trip.com and had already paid for the hotel service fee which is $98 for 2 nights. After showing them the itemized receipt, they said it is the 3rd party service fee, not the hotel service fee. I told them I’m not paying another service fee. I’m glad I did not have to pay twice, but it was kind of ruin my day. Now there is another extra charge on my credit card placed by the hotel. I am in the process of disputing with my credit card. Overall, I like the place, but not the way they tried to charge for all these hidden or bogus fees. Note: the hotel is already expensive…

Daughter had a great time

I thought the staff was rude and didn’t use common sense. I had two guests meet me at the outside bar and the bartender refuse to give them water because they didn’t have a wristband. I tried calling the front desk to get them wristbands but nobody could help and the manager was apparently too busy. The bartender said he didn’t have a phone to call the front desk either. Really?? We are happy to go somewhere else that was happy to serve us.

I would recommend staying at this place. The pool is perfectly heated, they have different options of pools. And the beach access was perfect and the beach was perfect. The entertainment and the restaurants were good as well. The food around the area was amazing. If we come back we would definitely be staying here again.

Loved this hotel rooms and the location was great!

I’m a frequent flyer with IHG. I stopped at this location out of necessity for one night. I did not partake of the entire resort. My review is strictly based on the room, lobby & parking. Anyone paying more than $180/night (and that’s reaching) for the hotel is getting gouged!! The rooms are ultra damp, outdated and dingy. I don’t want to hear “it’s Florida so of course it’s damp.” My final destination didn’t have damp linens & a wet atmosphere regardless of the Florida humidity. This is a facility issue. Their ac wall units are exceedingly inefficient at even slightly keeping up with the weather here. Motel style rooms & halls (access from outside), broken fixtures, damp linens, dirty & reshuffled coffee pot, condensation riddled bathroom, dirty shutters, inadequate ventilation, gross/filthy carpet, grit on floors. Badly managed from the looks of it. I just needed to sleep for a few hours, but if this had been my final destination and had to pay the $440 “ocean front” premium for an actual vaca, I’d be po’d and move to another location. Definitely NOT worth the money they’re charging. Parking is also an absolute joke. I needed disability access and had to park across the street and be brought in by a golf cart. They have a valet area with parking. Why they couldn’t accommodate me was beyond irrational on their part. I specifically asked the valet if they could plz accommodate my need for disability parking and she said they were full. I passed three empty spots driving to the other parking area. The only perk was the front desk guy was really nice. I found the entire property grossly under maintained and subpar for them to call themselves a “resort.” Beyond grateful this was not my final decision.