Hotels near Museu da Esmeralda, Panama City

I was delayed in Panama City and was sent to this hotel by COPA Airlines for a one night stay. I arrived early in the morning and was in the hotel for 18 hours. In the morning, I noticed red blotching on my chest and back and it was itching. I got home the following day and for 3 days, same symptoms. I went to the Urgent Care and they diagnosed the problem as bedbugs. I have 3M miles of travelling and have never had bedbugs before. I have contacted the hotel and suggested that they fumigate room 1625 immediatley.

Good service, good location, good breakfast and very good sushi in the restaurant....the rooms need a bit of updating because they feel dark but the rest is very good, the service people are friendly.

This hotel is located in an area lined with hotels. The rooms are simple, clean and relaxing. It was a shame that they only had a shampoo and conditioner set, but other than that, there were no particular issues.

El hotel cumple con todo lo que se busca: las habitaciones son espaciosas, el servicio funciona muy bien. El desayuno estilo buffet no es tan variado, pero cumple con todo lo necesario para comer bien. Las instalaciones son lindas y agradables, sobretodo el área de la piscina y del bar. El personal en general muy amable y dispuestos a ayudar con todo lo que sea necesario. Lo que si, solicitar habitaciones que no estén cerca del área del bar, pues el fin de semana se escucha bastante el ruido, aunque no llega a ser molesto. La piscina es muy linda. Lo que sí, al parecer guardan cerca los contenedores de basura, porque algunos días, con el calor, se sentía un olor fuerte. Todo lo demás, excelente

Liked · Nothing went well, the only positive aspect which was actually the reason why I picked this property, is that the room was very large and spacious but itself was not enough to compensate the overall disaster. Disliked · Everything!!! Staff -barely speaking english and not helpful at all. The hotel was the only hotel who refused by HSBC Premium Visa and they were not able to provide any alternative solution, not even a normal bank transfer. Facilities - there was a single furniture or appliance in my room which was in DECENT conditions. I firstly was assigned to room 906 but since BOTH the kitchen since and the toilet were broken, they moved us to 908. LUCKILY was in the same florr since no one from the staff came to help us into moving 12 luggages from one room to the other. Additionally, in the ”new room” the fridge was broken so we wasted some food when we discovered that everything was warm inside. Compensation? Discount? Aplogies? a coupon for a breakfast? ABSOLUTELY NOTHING FROM THE STAFF Cleanliness - all the walls, the windows, the curtains, the sheets, the floors and so one were dirty from dust, paint, different black/brown/white tracks. Sheets with dots, sofas with black stains, floor with paint, bed top covered in dust. Look at the state of the iron table or the coffe machine and tell me about cleanliness. Comfort - the bed were set as queen but were obviously full since we could barely fit in two. Value for money - the 800€ worst spent in my whole life, when I travel I specifically select only 4 stars hotel for a reason and this hotel was absolutely disgusting Bonus question - How was the view from your room? - street and lots of cigarettes under my window as you can see, despite the room was for nonn-smokers Bonus question - Kitchen facilities. First room cold water in the sink broken, I had to burn my hands to clean couple of cups. There was barely 2 forks and one mug despite the room was allocated for3-4 adults, in the first room we did not even have a coffe machine and in the second one the fridge was broken as said.

If it wasn't for the pool I'd have given a higher rating. I stayed in the hotel for 11 nights. No complaints about it as I had a nice big room, everything was clean and the staff were pleasant and helpful. Unfortunately, the pool area lets the hotel down very badly and it was because there was a pool that I had chosen to stay there. I checked with 2 different people and they confirmed it was part of the hotel. The pool itself was clean but that's all I can say that's positive. There was rubbish all round the edges of the pool area, including under the stairs, the artificial grass was a mess with bits of debris on it, there were no sunbeds (the photo is clearly well out of date), there were 3 old, scruffy and dirty mattresses and the white plastic chairs were dirty. The screens covering the stored paddleboards around the sides were dirty and had bird poo on them. There were weeds. Interestingly, at weekends when there were a lot of paddle boarders, sun umbrellas, clean chairs and an awning were put out. It's a pity that the hotel guests, who were paying to stay there, weren't treated so well. There were 1, sometimes 2, men 'working' there. For hours every day they sat staring at their mobile phones, doing absolutely nothing. Perhaps this is just down to personal taste but the noisy music from the 2 adjacent restaurants was awful. Someone needs to take a good look at the pool area, get it cleaned up and invest in some sunbeds, mattresses and clean chairs. It needs to be actively managed rather than just left to deteriorate. Be warned: if you want a hotel with a nice pool to relax beside, and peace and quiet, go elsewhere.

We stayed here for 5 nights to be able to acclimatise to the weather in Panama. We got a room with windows to the floor, which gives a nice touch for the view over the city. The room is ok, spacious, but worn out. Specially the bathroom is in need of a make-over. The beds were mixed, one had a good mattress the other a soft one with a dent in it. Wifi worked very well. Very friendly staff. My main reason for 3 starts is that this hotel advertises itself as adhering to Planet 21, (link to Accor Planet 21 site removed  ) meaning amongst others that they are reducing food waste. Well, have a look at the pictures here and you'll see that a small portion of jelly is in a plastic cup, the abricot jam is in plastic, the butter is in plastic, and the youghurt as well. The third picture shows you the waste after having had breakfast... I know I have a sweet tooth ;) So, not really planet 21...

My stay was okay, good location close to amazing restaurants and the multi plaza mall. Breakfast and bar was okay with friendly staff. However the flaws were the room was freezing cold; tried to adjust but remained cold. Turned off the ac for the entire trip but was never hot. Room needs more amenities; offered only coffee we had to ask for tea, no bathrobes or slippers. Also house keeping cleaned rooms at 4 and later when guests are returning from a long day and need to enter. Not a bad hotel but needs to fix those issues.

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Excellent stay at The Crowne. This hotel exceeded our expectation. The room was very cosy and extremely clean. The buffet was delicious with a reazonable price. We could enjoy the swimming pool and it was relaxing. The souvenirs were very nice and affordable. The staff was professional, and we had an excellent and warm welcome. Everything was perfect! Nothing to worry about! I higly recommend The Crowne Hotel Airport. There is also a free shuttle to and from the hotel! I will for sure book the Corwne again. It was my second time there.