Sunny929
June 16, 2024
It was a family trip, but I felt like it was ruined from the first day.
I paid a lot of money to book an airport pick-up, but it arrived early in the morning, the lights were off, the driver didn't carry my luggage up the stairs, and the staff was sleeping so I couldn't hear anything, so I called Hinkuk in the early hours of the morning, and there was absolutely no service at all. It was the worst first day. I sent it to you.
I arrived early in the morning and had a child, so I sent an email saying I was going in advance and requested a pick-up, but I was really scared and even Korea Trip said they wouldn't contact me, and I'm really angry that I paid that much money to stay at a hotel like this and it was such a waste of money.
No matter how good the hotel is, I don't think I'll be able to go to a place like this. I think we need to retrain the staff mindset.
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