New Helvetia Hotel

Horrible experience and extremely rude staff including the owner! The owner was nowhere to found, he was absent most of the time and when we wanted answers about why don’t wr have warm water or why are the rooms dirty he was nowhere to be found. I am suprised that this hotel hasn’t been shut down yet and very confused with the critics because its old, outdated and not clean at all! We stayed there for the first time and we couldn’t wait to leave! Outdated rooms, dirty floors and dust everywhere. The stairs were horrible, red stained carpet , we couldn’t lovk our hotel room the locks were rusty and old.Bathroom was horrible , old , no warm water, outdated bathroom and the whole room smelled weird-moist The breakfast was awful, rotten eggs and weird cheese-waterish, we asked for coffee and the staff told us that machine broke,we asked for toast they also told us the machine broke, we asked for iced coffee (frape which is the easiest to make) once again they didn’t know if the machine was working and we settled with cypriot coffee (they charged our room of course). Fruits were rotten also. The only good for this hotel is the view but you can enjoy that in a different hotel and not that one. Disappointing experience and never going back again.

Had the greatest weekend, rooms were so clean and cozy. The fireplace in the lounge made the atmosphere so homy.The staff were amazing and so helpful! Definitely recommend and will be back when it snows. BEST HOT CHOCOLATE IN CYPRUS.

16 years I live in Cyprus and here is a hotel I fell in love with at first sight : it captures the authenticity of this beautiful island, and it becomes quite rare. The place seems to stop the time and you feel like hanging around in this hotel. It's charming and comforting, and it really has a soul (if you look for brand new infrastructure, a pool and modern stuff, this place is not for you, just to be clear). The staff was helpful, discrete and reactive just like the manager of the hotel, Yiorgos, an energetic and friendly person who advices well on what to do round Platres (hikers, cyclists, wanderers, outdoors people: he is your person). The views are lovely (we were in room 35 with a view to the inner centre and main entrance of the hotel), as well as from the restaurant. The bedroom and bathroom were clean. Pictures from the website are honest, you won't have any bad surprises. From around midnight the place becomes silent, as the hotel is conveniently located just at the entrance of Pano Platres (upper Platres city), 2 minutes walk from the Caledonian falls trail (superb and feasible with kids, round 10-11 yo if willing to walk up this path, that is not steep but not flat either - count a good 45 minutes to 1 hour to get up there for sure, more if you take breaks). In order to access the main road of Platres (restaurants, Millomeris falls access (and lower/Kato Platres) the Milia bridge, count about 7-8 minutes by car and a good 35 minutes by foot (going down hill on the way, uphill back to the hotel). In our opinion as locals, the prices are more than reasonable for the quality of the stay. Loved the whole experience as a French who lived long here and grew really tired of the super modern bling bling bad taste resorts bursting out everywhere like ugly mushrooms.