Mercure Paris Orly Airport

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09-09 There are better Mercure hotels in the Rungis area for foreigners on business. Service in the restaurant is non-existent! I arrived to the restaurant for dinner at 8:00pm, it was already quite full with hotel guest on business. In French, I asked Waiter #1 for a table for one as I was alone. He looked around and I could see that there were only tables for 4 and 8 available. All of the 2 top tables were taken. He asked me to sit at the bar to wait for a table to become available. I was not happy about this but went over to the bar to wait. After 10 minutes of waiting, I realized that he was on his own with one other waiter #2 and they were both running around furiously to keep up. I approached waited #1 again and asked if I could sit down at an empty table closer to the reception area, he said it was okay but that I would have to flag down his colleague who was responsible for tables closer to the bar. It took 20 minutes to get his attention and finally place an order but only after I got up and went to the bar to place my order. I ordered a salmon which the menu failed to describe properly. I thought I was getting a grilled Salmon on a bed of sauteed vegetables, instead it came in a pool of oil and soggy vegetables AND contained Aubergines which I am allergic to. When I went to the bar to complain to Waiter #2, he just acted like he couldn't be bothered. He told me that was dish and that's what I ordered ! But the description was simply inaccurate. The worst part of my experience outside of paying 14 euros for a dish that I partially ate is that I spent another 45 mins. thereafter with NO ONE coming to ask me if I needed anything or to even offer me a drink for the lack of service. Both waiters spent the whole time running to keep up with the dining area. I had to go to reception to ask for the check and told them that I refused to wait any longer! It would have been more appropriate to simply go back to my room when no one showed up. 2 waiters for 40ß50 customers in one shot is a JOKE!!

Reception guys was extremely nice. Very highly recommend recommended.