shijincai
August 27, 2024
Facilities: 1. No soundproofing at all. The sound of the door opening and closing in the next room, talking, and footsteps upstairs are all audible. It is really not soundproof, and people with poor sleep will collapse. 2. The facilities are old, especially on the 6th floor. The deluxe twin room has no sofa and no refrigerator, which is quite simple.
Hygiene: The room will be cleaned in time every day.
Environment: It is very close to Galeries Lafayette, but it is farther away from the opera house, so the convenience is a little worse.
Service: 1. After leaving the hotel, I suddenly received a deduction message of more than 2,000 euros. I did not spend any money in the hotel, and paid the full amount online through Ctrip. Initial communication, the wrong amount was deducted, and I found out after looking through the reviews that I was not the only one who made the mistake. The handover of the hotel's work is very problematic. 2. During the stay, I continued to stay in the original room selected on Ctrip, but was told that I had to change rooms. During the room change, I forgot a skirt hanging in the closet. I immediately went to the front desk the next day and said I would find it as soon as possible, but there was no follow-up. The second time I went, I was told that I couldn't find it. I was very sure that the skirt was hanging in the closet, so the front desk staff accompanied me to the original house to look for it, but the skirt was gone. I reiterated that I was sure that the skirt was in the closet, so I asked the room service staff on the spot, and one of them admitted to taking the skirt, and obviously, he didn't return it. The front desk staff said that the HOUSEKEEPER would return the skirt later. Then three days, no news. I went to the front desk again to ask, and the staff said they would try their best to find it. I told him that I was sure that a staff member took the skirt, because the skirt was a gift, so I must get it back, otherwise I planned to call the police. Then the front desk staff invited the management, and within 20 minutes, the skirt was found. Quite speechless. 3. The breakfast is very monotonous, and it has not been changed in the ten days of stay. It is recommended not to buy it. Coffee outside is much more exciting.
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