To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.7
Cleanliness4.7
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All reviews(49)
Positive reviews(48)
Reviews with photos/video(11)
Easy to get around(20)
Awesome stay(16)
Awesome rooms(16)
Close to train station(15)
Convenient location(15)
Delicious breakfast(10)
Clean and tidy(7)
Awesome amenities(6)
Negative reviews(1)
Fatma
Standard Room Queen Size
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 2, 2024
I had a wonderful stay at Novotel Paris Gare De Lyon. The hotel's location is perfect, just a short walk from the Gare de Lyon station, making it very convenient for getting around Paris or taking a train to other destinations. The rooms were clean, modern, and spacious, especially for Paris standards. The bed was very comfortable, and the amenities were well-thought-out.
The staff were friendly and accommodating, always ready to help with any questions or requests. I also appreciated the variety of breakfast options, which catered to different tastes and dietary preferences.
Overall, it was a pleasant experience, and I would definitely recommend this hotel to anyone looking for a convenient and comfortable stay in Paris!
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Response from Property: Dear Fatma, What a lovely picture ;) We are really happy to read you had a wonderful stay in our establishment. We would love to host you again very soon. We wish you a lovely day. Léa - Community & Quality Manager
Guest User
Executive Queen Room With Single SofaBed
Stayed in Jan 2025
Family
1 review
2.7/5
Posted on Jan 8, 2025
1. Amenities - We had to pick up standard amenities like toothbrush, shavers and extra pillows from the reception.
2. Service - When requesting for items that should have been in the room in the first place, reception staff was not friendly in providing them.
3. Cleanliness - The sofa bed was not made up, was told that different teams did sofa bed vs the regular beds, not sure if the is a logical reason.
Response from Property: Dear Guest,We do hope that you still had a good stay with us. We do provide the amenities you mention at reception, however we are sincerely sorry you didn't feel well when asking for it at reception. This matter will be discussed with our team. The problem of the bed not made will also be addressed with the adequate manager. Overall, we apologize for this disappointing experience. We wish you a great day. Léa - Community & Quality Manager
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Howard Z
Standard Room Queen Size
Stayed in Aug 2024
Family
22 review
5.0/5
Outstanding
Posted on Sep 4, 2024
Very good hotel and great location
Response from Property: Dear Howard,We thank you for taking some of your time to share your feedback with us. We hope you had a lovely stay with us and we are happy to know you appreciated our convenient location ! What a lovely picture ! We hope you will come back in our establishment. We wish you a lovely day, Léa - Community & Quality Manager
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Guest User
Standard Room Queen Size
Stayed in Sep 2024
Couples
5 review
3.7/5
Posted on Sep 28, 2024
Upon check-in, staff gave us a room which was already occupied and we opened the door to find someone inside. The staff claimed it was a “system” issue.
Response from Property: Dear Guest, once again we sincerely apologize for this system mistake. We do understand your disappointment. We hope everything else went smoothly during your stay. Have a lovely day. Léa - Community & Quality Manager
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Ringo Chan
Standard Room Queen Size
Stayed in Sep 2024
Family
3 review
4.5/5
Great
Posted on Sep 17, 2024
Right next to the Gare de Lyon station, perfect if you need easy access to the train or metro station. Hotel is clean, modern and nicely equipped with free mini-bar and a small gym. Breakfast is amazing. Will definitely return.
Response from Property: Cher Ringo Chan, We thank you for sharing this lovely review. Indeed, we are located strategically just next to Gare de Lyon. What a pleasure to read you had a lovely time with us and you particularly enjoyed our cleanliness, yummy breakfast and our equipment. We will be really happy to welcome you another time very soon. Have a lovely day. Léa - Community & Quality Manager
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Guest User
Standard Room Queen Size
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Wonderful location as it is near to the train station and lots of food around the hotel.
Room is big comparing rest of Paris city.
Guest User
Standard Room Queen Size
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Hotel was very convenient and great!
Right beside gare de lyon train station
Highly recommended!!
EdemonQ
Standard Room Queen Size
Stayed in Jan 2024
Couples
6 review
3.0/5
Posted on Jan 21, 2024
Painting on doors for whole level!the smell is ridiculous.
Pictures for this room shows a expresso machine, was told instead it is ony for executive rooms by hotel. Bathrobe and slippers chargeable at 15 euros. Is this a 4 star hotel?
City view was looking a the train station next to us.
Otherwise Room is clean and decent.
kimmichael
Standard Room Queen Size
Stayed in Mar 2024
Couples
24 review
5.0/5
Outstanding
Posted on Mar 26, 2024
Great Hotel with great location, I will definely come back again .
Guest User
Executive Quadruple Room With Queen Size Bed And Double Sofa Bed
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Excellent breakfast and staff
Baitong Hathaichanok
Executive Queen Room With Single SofaBed
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 9, 2025
All good!
Response from Property: Dear Hathaichanok, we thank you for your lovely review ! We are glad you had a great time with us and we hope we will welcome you another time very soon. We wish you a lovely day. Léa - Community & Quality Manager
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Guest User
Standard Room Queen Size
Stayed in Nov 2022
Family
1 review
5.0/5
Outstanding
Posted on Dec 6, 2022
Good location as it’s just behind the main train station. The hotel has nice indoor pool, gym and a kids play area. Good for families with kids.
Response from Property: Dear Mr/Mrs, First of all, We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us.We are delighted to read that you enjoyed our location. Indeed, our hotel is located in the heart of Paris, just a step away from the beautiful Gare de Lyon. You can quickly get around the city thanks to the trains, two metro lines (1 and 14) and RER (A and D).Furthermore, we are really glad you highlighted our family oriented services. We are happy to read you appreciated our indoor swimming pool, our indoor gym and our kids corner with many games.Thank you again for taking the time to share your feelings. We hope to welcome you very soon during your next stay in Paris. I wish you a lovely day, Léa, Community & Quality Manager
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Guest User
Standard Room Queen Size
Stayed in Jun 2024
Couples
17 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Good hotel
Darcy. W
Standard Room Queen Size
Stayed in Nov 2022
Couples
28 review
5.0/5
Outstanding
Posted on Nov 18, 2022
We had a very pleasant stay. The room is comfortable!
Response from Property: Dear Mr/Mrs,First of all, We would like to thank you for staying with us and for taking the time to share your positive experience with us.The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us.We are delighted to read that you enjoyed your room and you described it as "confortable".Thank you again for taking the time to share your feelings.We hope to welcome you very soon during your next stay in Paris.I wish you a lovely day,Léa, Community & Quality Manager
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Guest User
Executive Room Queen Size
Stayed in Apr 2022
Couples
7 review
5.0/5
Outstanding
Posted on Apr 28, 2022
The location is so closed to the train station.
Response from Property: Dear Guest, Thank you for leaving us your lovely review. We wish you a great day, Léa, Community & Quality Manager