Hôtel Lancaster Paris Champs-Elysées

Everything was good until we got a neighbor and we found that rooms are not sound proof. The gym also was a joke. But the staff and location were perfect. Beds were curved and hard to sleep

Our second stay at Hotel Lancaster. The hotel is steps from the Champs Elysee. The shopping in the area is high end and wonderful. The staff is friendly and helpful. The suites are perfection. Thank you to the staff and especially Eric, for making sure our stay was as wonderful as it was. The breakfast is really good. The drinks at the bar are great. We look forward to returning.

This was our 2nd time staying at the Hotel Lancaster and although the first time, which was a few years ago we an excellent experience, this time was a bit of a let down. The small, boutique vibe of the hotel is very nice, and the staff were all very friendly and helpful, but unfortunately it seems that hotel could use some maintenance. We noticed many areas of chipped paint in the hallways and just a general sense of neglect, but not in all areas of the hotel. The bar had been re-done/updated since our last visit and it looked great. In terms of our room, it was a supposed upgrade, however it was one of those rooms that seemed to be shoe-horned into a space that was too small. The toilet was in a separate and very small closet off of the bathroom and it was awkward to say the least. The bathroom itself was poorly lit. One bright spot was the bed - it was very comfortable. We visited the lobby bar a couple of times, and one of the bartenders was excellent and very friendly. Unfortunately on the 2nd visit to the bar, he was not working and the bartender we had seemed to be poorly trained. We also ordered food on the this visit to the bar and it was almost inedible. The location is just off the Champs-Élysées, which is ok, but most of the restaurants and areas we tend to visit when in Paris are on the other side of town so we don't think we will be staying at the Lancaster again.

Hotel Lancaster in Paris is an institution with 100 years of history. The hotel is ideally situated just a few steps from the Champs Elysees, yet traffic in Rue de Berri is much less crowded. The rooms are supremely comfortable with heavenly beds. The air conditioning systems keeps a constant temperature and operates silently. We could individually adjust the temperature of the bed room and sitting room. The double glazing keeps noise from the street out and the white marble bathrooms with solid metal fittings are built for eternity. There is an excellent and plentiful selection of luxury French bathroom products available. What really stands out is the highly personal and super friendly service. The chief concierge, Monsieur Eric, spent a lot of time “rescuing” our reservation for a Seine dinner cruise which my wife erroneously booked on the wrong date. Monsieur Eric went out of his way to deal with the cruise company even before our arrival in the hotel. Monsieur Eric not just wears the golden keys of the clefs d’or concierge organisation but he is the golden heart and soul of the hotel. His team always greeted us upon entering and leaving the hotel and all the transportation arrangements were perfect. Breakfast in the Monsieur Restaurant of the hotel is a delightful start to the day with a very good selection of breads, juices, cold cuts, smoked salmon and cheese available buffet style and hot egg dishes can be ordered à la carte. When a friend from Normandy visited we had lunch in the hotel restaurant and the set lunch at Euro 49.00 is excellent value for money and the food quality is very high. The hotel celebrates its centenary in November and the service and product quality of this establishment is like precious French wine, it just gets better over time.