Hôtel Mercure Paris Montparnasse Raspail Reviews
Hôtel Mercure Paris Montparnasse Raspail
207 Bd Raspail, Paris, 75014, FranceView Hotel Details
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Hôtel Mercure Paris Montparnasse Raspail Guest Reviews
3.9/5
Good
72 review
Verified reviewsLocation3.9
Amenities3.8
Service3.9
Cleanliness3.9
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Positive reviews(32)
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Negative reviews(13)
Guest User
Classic Double Room
Stayed in Aug 2022
Solo travelers
3 review
Posted on Sep 23, 2022
Great location to catch rail train. Hotel staff were very nice and helpful. Room was small and shower but clean
Guest User
Classic Twin Room
Stayed in Jul 2023
Other
8 review
Posted on Jul 19, 2023
Very small, very small, very bad attitude at the front desk, very bullying! There are people pulling on your door in the middle of the night, it’s scary! The bed felt like there were bugs or something, it was very itchy!
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Tongguigui
Classic Double Room
Stayed in Nov 2023
Business travelers
5 review
Outstanding
Posted on Nov 20, 2023
It feels good.
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Humbertofmartins
Stayed in Apr 2024
Couples
Posted on Apr 13, 2024
I recently arrived at the Mercure Montparnasse Raspail hotel. I have been a loyal Accor customer after several years and have been to Accor hotels in different regions of the world. This is already outrageous when I discovered that the hotel's air conditioning system was intact. The day ended at 27 degrees Celsius in Paris. The room is pretty hot and you don't have time to sleep. The hotel staff's responses were always bureaucratic: You must speak to the direction.. there’s nothing we can do right now. They could not turn the system on immediately. They could not change rooms or hotels. It's a lack of sensitivity about the minimum comfort elements that you can expect and that are included in this hotel category. My relationship with the Accor network ends here. Very regrettable.
Response from Property: Dear M. Falcão Martins, Thank you for your review, We are sorry to learn that your experience with us did not meet your expectations. We understand the importance of a comfortable environment for our guests, especially in hot weather. As mentioned by our colleague at reception, in order to reduce our ecological impact, the air conditioning is turned on in summer or during a long period of heat (especially because the difference between indoors and outdoors will not be felt if the air conditioning is on when it is less than 20 degrees). Indeed, the weather was hot during one day and under 15 degrees during all the week after that. Measures have been taken to ensure that this inconvenience does not occur again. To reduce the heat in our rooms and maintain freshness, we ask our housekeepers to close the curtains during the afternoon. We also offer rooms overlooking the courtyard, which are not affected by the heat. We renew our apologies for this inconvenience. We remain available if you wish to call us, Kind regards Stephanie
Guest User
Stayed in Mar 2024
Other
0 review
Posted on Mar 7, 2024
This hotel was honestly one of the worst I have stayed at in all of my years traveling. The shower leaked which made the bathroom floor filled with water after a short shower. Add that to a tiny 10m2 attic room with a cardboard bed. On top of that we were awakened by someone entering our room the morning of our checkout while my partner and I were asleep. All of this could have been resolved by the hotel, but instead they had a nasty attitude and even called me weeks after my reservation claiming that I lied about the whole situation. If you are in the mood for a lack of class and customer service, here is your new home!
Guest User
Stayed in Jan 2024
Other
0 review
Posted on Jan 17, 2024
I recently booked a Flight + Hotel trip through allholidays.uk, an ALL-Accor website. It stated that Reward and Status points would be awarded, 1 point for every 2€. I completed the trip and I didn't see any points credited. I inquired about it and customer service told me that this stay was not eligible for any reward because it was booked through *******. I explained to them that it was booked through an ALL-Accor site and included the link and a confirmation e-mail that came from ALL to no avail. So, never again will I book these Flight + Hotel trips. It is false advertising.
Guest User
Stayed in Oct 2023
Other
0 review
Very Good
Posted on Oct 22, 2023
The hotel is in a very lively place full of restaurants and cafes between montparnasse and luxenburge gardens. The roon was a bit small without frige but the bed was good and I slept well. Breakfast is good and there are two workers - Moufida and Englandline who are very very nice and take care of the guests.
qicq
Stayed in Oct 2023
Business travelers
Posted on Oct 2, 2023
My usual hotel was booked for the first half of my work trip so I thought I would try this nearby hotel. I’m sure the hotel is lovely…. If you are not in a Standard room. I booked it knowing it would be on the smaller side but I was on the top floor and had only a small attic window, which made it seem claustrophobic. It was hot, even with the A/C on and verged almost on the unbearable. Again, I am sure it is lovely if you are on a lower floor or larger room. I can only judge based on my experience.
Guest User
Stayed in May 2023
Couples
0 review
Posted on May 16, 2023
The hotel is well located, but the rooms are very small, and the bathrooms are almost non usable (the shower cabin was so small that I had difficulties fitting into it while I’m relatively thin, and I kept bumping into the glass walls while showering). I don’t think I’ll be back - I’m sure there’s a lot of similarly priced hotels in the same areas with decent-sized bathrooms and rooms.
Guest User
Stayed in Apr 2023
Couples
0 review
Posted on Apr 22, 2023
Excellent location in Montparnasse, close to transport, shops and restaurants. I had a 4th floor room at the front of the hotel, very small room with a tiny bathroom. You couldn't really sit on the toilet because the wall was in the way, very poorly designed. The room A/C did not work, however I did not report this at the time to staff. Being in a room close to the lift, it was quite noisy, hearing the bong of the lift and people talking all the time. The double opening doors for the exterior window did a good job of blocking out street noise however. Overall, as somewhere to sleep only for a weekend I would recommend, anything longer or if you want to spend more time in the room I'd recommend choosing somewhere else. The location makes it super easy to explore Paris and also arriving from PNO or CDG is very easy with RER Port Royale not far away.
Guest User
Stayed in Jan 2023
Friends
0 review
Posted on Jan 30, 2023
Booked a hotel by the date error in application through *******. They kept the money, in their reply do not talk at all about the error. One of the employees said that non-refundable prices are lower than usual, which is not true abd really made me angy. Fortunately, I managed to get a better hotel at a lower price for the same day. Beware of unfair business practices.
Guest User
Stayed in Jan 2023
Family
0 review
Outstanding
Posted on Jan 30, 2023
Very good location within 20 min of metro to the Eiffel tower with no connection, 10 min walk to the beautiful Jardin du Luxembourg and many others quick access by metro or by foot. Clean room and decent breakfast. We appreciated the staff for their excellent service. My son of 7 got sick and puked in bed over night and during breakfast time in front of all guest. Thanks to Arnaud and the professional reaction of his team, they took care of cleaning the place with a smile and comprehension. Highly recommended for a perfect city trip
Response from Property: Dear Madam Quirin, , All the team thanks you for the great rating you gave us. We are delighted to read that your stay with us was a success! We hope that your son is now fully recovered. We would be very happy to welcome you back and offer you guaranteed satisfaction once again with our services. Sincerly,
Guest User
Stayed in Jan 2023
Other
0 review
Posted on Jan 12, 2023
My wife and I and two friends stayed for a night as we were delayed returning to the UK and picked this hotel as we had had good experiences with the Mercure brand. Nice area and good check-in procedure but our room was very small. There was a stand that could be opened up to put our suitcase on, but sadly nowhere to put it when it was extended. The safe did not work and although I told reception, it was not fixed. This is far from ideal in a large city. Our friends had water and drinks in their room, but there were none in ours. Additionally, there was not much room for storing clothes. What we paid was quite considerable and I am really quite disappointed with our experience.
Guest User
Stayed in Jan 2023
Other
0 review
Outstanding
Posted on Jan 12, 2023
We stayed here in January 2022. We booked this hotel because of the proximity to the Catacombs and the Metro. It is a 15 minute walk to the Catacombs and a 10 minute walk to the Port Royal station on the RER B line which goes to CDG Airport. The hotel rooms are tiny but are very clean, modern, and comfortable with enough outlets for devices. There was a pharmacy across the street that was able to provide us with our vaccine passports.
BjornsAdventures
Stayed in Aug 2022
Other
Very Good
Posted on Aug 31, 2022
I stayed here for three nights with my wife and toddler. Rooms were clean but a bit smaller than what we're used to, but I guess this quite common in Paris. Staff were really helpful and the location is good. Metro and uber will get you to most places in very little time from the hotel. A lot of nice restaurants are nearby. Breakfast is a bit limited but totally ok.