Hôtel Mercedes

Hôtel Mercedes Reviews

Hôtel Mercedes

128 Av. de Wagram, Paris, 75017, FranceView Hotel Details
Hôtel Mercedes
Hôtel MercedesHôtel MercedesHôtel Mercedes
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Hôtel Mercedes Guest Reviews

4.3/5
Very Good
57 review
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(57)
Positive reviews(48)
Reviews with photos/video(4)
Negative reviews(1)
Guest User
Deluxe Room
Stayed in Aug 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Sep 2, 2024
The room is not big, but it is slightly bigger in the surrounding area. The overall feeling is OK and the cost performance is high. The surrounding environment and transportation are relatively convenient.
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TSdasheng
1 King Bed, Deluxe Quality Room, Twin Beds on Request
Stayed in Oct 2023
Business travelers
51 review
5.0/5
Outstanding
Posted on Oct 15, 2023
The hotel is amazing, very nice. The arrangement is great. When you open the window, you can see the road and surroundings very well. The breakfast is also great, delicious and delicious. The hotel grade is quite high. I will stay at this hotel when traveling with my family next week. Cool
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6/7
Response from Property: Dear TSdasheng,We are thrilled to hear that you had an incredible and enjoyable experience at our hotel.We're delighted to have earned your loyalty, and we look forward to welcoming you and your family back to our hotel for your upcoming trip next week. We'll make sure your stay continues to be a cool and memorable one. Safe travels, and we can't wait to have you with us again!A bientot Graziana
Xingzhe_6
Deluxe Room
Stayed in Aug 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Very hygienic, good experience
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Guest User
Classic Double Room with Double Bed
Stayed in Dec 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 5, 2024
Grandpa is very cute and friendly
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Response from Property: Dear GuestWe thank you warmly for your return which makes us very happy we hope to see you again soonA bientot Graziana L.
Qingshan-H
Classic Double Room with Double Bed
Stayed in Oct 2023
Business travelers
25 review
4.5/5
Great
Posted on Oct 19, 2023
Room is mini, breakfast is average
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Response from Property: Dear Cheryhj,We appreciate your feedback, and we're sorry to hear that you found the room to be small and the breakfast to be average. We value your input, and we will use your comments to improve our services. If you have any specific suggestions on how we can make your stay more comfortable in the future, please feel free to share. We hope to have the opportunity to better meet your expectations on your next visit. Thank you for staying with usA bientot Graziana
Vincent Stebnicki
Classic Double Room with Double Bed
Stayed in Jan 2023
Business travelers
61 review
5.0/5
Outstanding
Posted on Jan 8, 2023
Perfect, I arrived at 1:30 am, located less than a km from the Arc de Triomphe
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Response from Property: Dear Vincent Stebnicki, Thank you for taking the time to share your experience at the Mercedes Hotel and we are delighted that you enjoyed your stay with us. It was a pleasure for us to welcome you and we hope see you again soon See you soon Graziana L.
Guest User
Classic Double Room with Double Bed
Stayed in Feb 2023
Couples
1 review
5.0/5
Outstanding
Posted on Feb 6, 2023
Good location, quiet neighborhood, pretty good and clean rooms.
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Response from Property: Dear Guest We thank you warmly for your return which makes us very happy and we hope to see you again soon See you soon Graziana L.
Janine H
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 22, 2024
Lovely, clean hotel in quiet location. Wagram metro station around the corner and supermarket right next door. Arc De Triomphe a 20 minute walk or a few metro stops. The area doesn’t have a great deal of eateries compared to other parts of the city, and lots closed early on Sunday evenings so we struggled to find a place for food after a day sight seeing. All the staff were fabulously friendly and helpful. One complaint was there were no towels in the room. After checkin at approx 9pm we had to ring reception to have two brought up to the room. Another concern was I bought a pair of trainers and some clothes and wore them on the second day. I left the bags and the shoe box in the room, by the side of the bed and these were thrown out by the maids. All purchase receipts were still in the bags too. Unfortunately a small Paris plaque that I also bought was in the bag. As we didn’t get back til very late from a hectic day at Disney, didn’t register they had been removed until after check out the following day. I don’t feel that the maids should remove anything from your room whilst it’s still occupied ! Just glad there wasn’t anything of value or importance in them. All said the room was clean and tidy. Bathroom shower cubicle a little tight, but this is due to the design shape of the building. Would I stay again ? Yes.
Response from Property: Dear Janine, Thank you for chossing the Hotel Mercedes for your parisian stay and for sharing your detailed experience! I'm glad to hear that you enjoyed the hotel's location and found the staff to be friendly and helpful. It’s unfortunate that you encountered some issues during your stay, particularly with the towels and the items that were mistakenly removed by housekeeping. I agree that personal belongings should not be taken from an occupied room, and I straight followedthis information to the housekeeping team for the the future. Despite these hiccups, it's great to hear that you would consider staying again. Your feedback will surely help the hotel improve their services. Best regards. Vincent
jade73rendle
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 11, 2024
We stayed during the Olympics and used the hotel as a base for sightseeing and to attend the Olympic events. We really liked the area and felt very safe. Plenty of good options for lunch and dinner. Walking distance to several train and metro stations, including wagram which was incredibly helpful. Staff were very generous and helpful, even upgrading our room as we were staying longer than typical guests. The cleankng each day was very thorough, shower was a little bit of an awkward shape but fine for a few days. Breakfast was good too. If we were to return to Paris, we'd definitely stay here again. Thank you!
Response from Property: Dear Jade73rendle, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us during the Olympics and found our hotel to be a great base for your sightseeing and events. It's fantastic to know that you felt safe in the area and appreciated the convenience of nearby train and metro stations. We're especially glad that you were pleased with the cleanliness of our new renovated hotel, the comfort of your room, and the quality of our breakfast. It's also great to hear that our staff could make your stay even better with an upgrade—your kind words about their service mean a lot to us. We appreciate your feedback about the shower and are glad it didn't affect your overall experience. Thank you for choosing us, and we would be delighted to welcome you back on your next trip to Paris! Best regards. Vincent
Ekemini F
Stayed in Jul 2024
Solo travelers
5.0/5
Outstanding
Posted on Jul 29, 2024
This hotel turned out to wipe the very bad experience I had with another hotel in Paris. Thankfully, I checked out very quickly. Hotel Mercedes is cozy, exquisite and welcoming. From the reception, you’ll have that ‘I am home’ kind of feeling. The staffers, just like any other hotel I have stayed in Europe, have excellent guest relation. The rooms are cozy, spacious bathroom, beautiful view. Another plus for this hotel is that, there’s so much you can see just by taking a walk. So much you can buy, too. I’ll definitely visit this hotel again, and I recommend it 100%. Let me add that, the rates are pocket friendly. Check-in by weekend, so you can enjoy some grand discounts
spytebasis
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 27, 2024
Hotel room ultra clean! The location is fantastic and the people in the hotel made our stay, a great experience. One of the nicest hotels you could find in Paris with a very good price! Thank you very much!
Response from Property: Dear Spytebasis, Thank you for your nice review! We are very happy to hear that you had such a great experience at our hotel. It’s fantastic to know that you appreciated the cleanliness of our rooms, our prime location, and the hospitality of our staff. We strive to offer the best value for our guests, and it’s rewarding to hear that you found our hotel to be one of the nicest in Paris at a very good price. We hope to welcome you back on your next visit to Paris! Warm regards, Vincent
laundrytech
Stayed in Jul 2024
Couples
3.0/5
Posted on Jul 25, 2024
Arrived around 8. 30 pm on a Sunday night and the member of staff that checked us in was very new and had very little knowledge of the facilities or surrounding area which didn't help these tired travellers. As I have read in some other reviews, the lift is very small and can carry 2 people (3 at a tight squeeze) but if you have luggage then only 1 person at a time. In the morning, after a good sleep we ventured down for breakfast and found ourselves warming to the hotel. It is very quaint but very clean and friendly. The breakfast (included in our booking) consisted of a variety of cerials, croissants, cheeses, spreads boiled eggs etc along with coffee / latte etc from a machine. All in all, quit satisfactory. The room was clean and comfortable and contained a fridge/minibar and a safe. All staff were pleasant and helpful. There is a fairly large and well stocked supermarket (Franprix) right outside the hotel and a fair selection of resteraunt/bars in the close proximity. The nearest Metro station is Wagram on line 3 and is only a short few minutes walk away. Not the biggest or fanciest hotel but all in all, a very pleasant stay for our few days in Paris.
Response from Property: Dear Laundrytech, Thank you for taking the time to share your detailed feedback. We are glad to hear that despite the initial challenges, you had a pleasant stay with us. We apologize for the inconvenience you experienced upon your arrival. We appreciate your understanding and patience with our new staff member, and we will ensure they receive further training to better assist our guests. It’s wonderful to know that you enjoyed our breakfast offerings and found the hotel clean and friendly. We are pleased that you appreciated the amenities in your room and found our location convenient with nearby services and restaurants. Your kind words about our staff are much appreciated, and we’re happy that you had a comfortable stay overall. We look forward to welcoming you back on your next visit to Paris. Best regards. Vincent
Guest User
Stayed in Jul 2024
Other
4.0/5
Very Good
Posted on Jul 11, 2024
I definitely recommend this hotel as a charming and affordable place to stay close to the centre of Paris. The staff were friendly and professional and the room clean and comfortable. I enjoyed the quirky and colourful decor, it makes a change from super neutral hotels I typical use. Not every fitting and fixture was high-end but overall I felt the feel was one of quality and loved opening the window high above a very pleasant Parisian street. Decent bakery across the road and tube very close. Bed was two singles pushed together but that didn't bother me.
maria-in-iceland
Stayed in Jun 2024
Couples
1.0/5
Posted on Jun 8, 2024
We booked the hotel but couldn’t make it due to medical emergency with a letter from the doctor available. The hotel did not even bother to reply to our message where we asked to cancel our reservation. I do understand that the booking was non refundable but a bit of a human approach would have been appreciated
David C
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 13, 2024
Really good location, clean, tidy and stylish. Bed was comfy and shower was strong. Staff were very friendly and helpful. Only downside is that the aircon was tricky to use. We had a small balcony that gave a good view over the square. Cafes and restaurants within a few minutes walk and the metro was very close by too. The elevator is a unique experience!
Response from Property: Dear David, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our prime location, the cleanliness, and stylish design of our renovated hotel. It's great to know that you found the bed comfortable and the shower strong. We are also pleased to hear that our staff made a positive impression with their friendliness and helpfulness. We take pride in providing excellent service to our guests. We appreciate your feedback regarding the air conditioning. We apologize for any inconvenience you experienced and will review our instructions to ensure they are clearer for future guests. It's lovely to hear that you enjoyed the view from your balcony and the convenience of nearby cafes, restaurants, and the metro. We are also glad you enjoyed our parisian type elevator! Thank you once again for sharing your experience. We look forward to welcoming you back on your next visit to Paris. Warm regards, Vincent