Guest User
November 7, 2023
DO NOT BOOK!!! STAFF ARE THIEF'S!!!! We had art work stolen from our room! We got back late on the on the last night and didn't realise it had gone it wasnt until the next morning when we was packing and leaving for the airport we realised. We quickly ran down to reception and was told there's nothing that can be done! We asked he contact the manager right away and the maids that went into our room and he said he couldn't do that, there's nothing he can do and we would need to EMAIL! We was shaking and crying and he refused to help us!! We didn't have long until our transfer arrived and we literally felt so hopless and heartbroken! The picture was a custom peice of our eyes and was a wedding anniversary gift to each other. Irreplaceable, personal and expensive! It was treat to buy such an expensive photo and had saved months to go to Paris and enjoy our 6 years wedding anniversary. We have sent and email with proof of purchase, photos of it, photos of the bag it was in and asked they check the CCTV and they have responded that they have asked the maids / staff members and they said "they never saw it or taken it" We are disappointed to say the least! You never expect to book a hotel, thats not cheap may i add and have your room violated and your belongings stolen! The only people that could have come in our room was a staff member, windows and doors are all locked! Nothing else was taken just the peice of art, they probably hope it is worth something! It will be worth NOTHING to anybody else! But was so special to us! I hope who ever stolen it, it brings you bad luck and I hope people know this hotel is not trust worthy! DO NOT BOOK THIS HOTEL!