Hôtel Roi René Reviews

Primitive facilities, no electric fan (as it said it had!), no wifi (only in reception area but not bedroom), the luggage storage costed 5 euros each, reception area only opens from 15:00-00:00 (sometimes even ended earlier!). If it was not for the olympics and there were limited choice of hotels, I would not choose this for my stay in Paris.

Had a wonderful experience at the hotel. It is great for a short stays

Clean, hygienic, good service attitude

Perfect!

Not bad. Slightly small but cozy rooms.

Atendimento péssimo, teve sempre problemas nas reservas, muito sem educação os atendentes, nunca tinha ninguém na recepção. Não limparam o quarto, não respeitaram os clientes. Péssimo atendimento.

Obnoxious and rude staff. Left 2 young girls with nowhere to stay. After buying a holiday deal, on arrival we were told we needed to pay. The holiday operator tried to speak to the hotel but they refused to speak to them, and left us hanging about for over 3 hours not knowing what was happening, and eventually we had to try and find somewhere else to stay. Manners cost nothing, and this could have been resolved with a simple conversation. They should be ashamed of themselves, customer service is clearly not high on their list.

My issue with booking is about a reservation to a hotel in Paris called Hotel Du Roi Rene I made booking for 5 nights at this hotel 1st day that lady took 90 minutes to check me in , she called *********** like 5 or 6 times The listing on *********** says they can speak English, Arabic, French & Italian , she barely speaks English, no Arabic at all Finally after the check in she started listing rules for me , towels are changed every other day , there is an outside door that she close at 9pm & she gave me copy of the key to get in after 9pm Rules were weird for me & she didn’t mention about cleaning the room, only changing towels, I was tired from long flight & wanted to take a shower so I just said okay Also Wifi was down for that day she said 1st day I returned at night & got to my room 2nd day I left around 8:30 am the place ( supposed to be a hotel ) was still closed & no one on the front desk, I returned back at 9:07 pm the outside door was stuck & I wasn’t able to get in I kept knocking the door, yelling at them maybe any guest or worker can hear me , an open window for that room above the door but light was off Passengers in the street tried to help me with the door, calling their phone & yelling too but no one helped Finally I threw a coin on that open window & luckily it did hit it , that was the room for the reception lady She came down & opened the door after 20 minutes from being stuck out I called *********** to complain, 1st call for 50 minutes , the agent didn’t help me & disconnected the call Called again & was disconnected when I asked for a supervisor Called for the third time ( 45 minutes) the supervisor seemed to be helpful but she can’t take any action to cancel my reservation & move me to different hotel , she said management of that place I am staying at have to approve the request 1st ( which they will never do for sure ) On the 3rd day I did put a sign that I don’t want anyone to enter my room not to mess with my stuff or get in more issues with that place, they took the sign away, got into the room to change towels but didn’t clean the room, so they aren’t respecting my privacy & request I asked the lady if the wifi is working & that I need to speak to manager for all my issues, she said no manager available & asked me to pay the 25€ for taxes before getting the Wifi I just left her to see what booking will do about my complaint, called booking on the third day spent 70 minutes on the line . The supervisor talked to her & came back to me that I need to pay the taxes & deal with that lady as *********** can’t help with my issue He said she claimed I am liar & wasn’t locked out the previous night, I asked him to get the security camera videos, he asked me to tape a video if that happened again & credited my accounts with 25€ So now I realized that ai am stuck with that place that lacks hospitality & unprofessional company that just took my money then said we can’t help you, go & help yourself I spent my days left without

Do not stay here! I woke up with close to 50 bed bug bites all over my body which were confirmed to be bed bugs when I found 2x crawling on my mattress. It was then confirmed by a pharmacist and I had to get creams and medication. The place is extremely noisy, and has no air conditioning which makes it an uncomfortable stay especially on hot days in France. The room wasn’t serviced for 2x days and when it was they entered the room without knocking and we had to leave for them to clean it. Very poor hygiene standards and I would not recommend staying here. The area is fantastic though, just stay somewhere different :)

Me and my partner stayed here for 3 nights. On the first morning he woke up full of bites and then we saw the actual bedbugs . Avoid this hotel at all costs if you don’t want to deal with bedbugs!!!!! Also, it is super loud in the hotel and there is no ac. Pretty disgusting place. Never again!

I have traveled a lot but this cannot even be called a hotel, dirty, putrid, gloomy, dilapidated beyond belief, unpleasant and arrogant staff, I don't think it is possible to find a worse accommodation than this, one piece of advice, don't be attracted by the low cost, better to sleep under bridges than in this degradation

Avoid this facility, I paid and upon arrival they didn't give me the room and didn't give me my money back, they are thieves, I don't understand how booking can collaborate with us, rude and arrogant, the mistake was mine as I hadn't read the reviews previous ones, DO NOT BOOK AT THIS HOTEL

Hello, We had booked one night at this establishment. What was our surprise when settling into our room (n°20) was to note the unsanitary state of it: 1) An infestation of bedbugs in the bedding (several dozen) 2) Tax stay of 10€ / person and in cash (what nonsense...) 3) Deplorable welcome and lack of professionalism We tried several times to speak with the hotel management to request reimbursement, n having not spent the night there, without success the same evening of the events and the next day, all our attempts failed for more than doubtful reasons! Establishment reported to the competent organizations (DGCCRF, DDPP, DDETSPP...) In conclusion move on, the state of the hotel is unacceptable and its managers are incompetent and dishonest

Flee, bedbugs by the dozen. I only spent one night in early December in room 20 and was stung dozens of times. It only took 5 hours. Management doesn't listen and just doesn't seem to want to act. This is unacceptable and absolutely unprofessional. This hotel is bordering on unsanitary. HORRIBLE, TO FLEE!!!