Sheraton Park City

Bed bugs. And the hotel does not apologize. Unbelievable. No refund, no thank you and my body has lots of Stiches. I can not recommend to go there. Horrible experience and not polite no professional behavior from hotel and Marriott Bonbon customer care

The hotel is very clean and what you'd expect from a Marriott property. Pool and hottub close at 9, which is totally understandable, because about 25 rooms have balconies or are walk outs that are actually inside the atrium where the pool and hot tub are. Now for the bad.... The hotels wifi is absolutely horrible, signal strength is poor causing lots of drops in connection. Normally, you'd just switch over to your cell, but cell reception is also very poor (1 bar). All of the tvs had a problem with their internet connection, which meant no streaming, hbo etc... TV wasnt a huge deal but trying to answer work emails at night was problematic. The front desk staff where great! Checkin process was fast and painless. They were genuinely nice people. Cleaning staff too! Very polite and caring. The waiter at the breakfast buffet though was not. He was abrupt and HIGHLY focused on us paying the bill quickly. He didnt like that we didn’t have a voucher from Marriot elite and as a result brought the check, waited for me to hand him my credit card then came back and stood 3 feet behind me until i signed the receipt. I saw him do this with others too. This is completely unacceptable behavior.

Reasonably priced and convenient

Would be nice if they stopped letting the homeless sneak in to take a shower in the pool. Stayed with my family here. Some guy came out from sleeping under the stairs and got straight in the pool. He then proceeded to tell my daughter how he turns ligtbulbs into meth pipes. Security asked him to leave but he was there again the next night. Pass.

Good service

Nice

Stay here often. Know the location, reliable quiet room. Perfect for my cross country trips.

I start with the positive. The beds are very comfortable. Other than that here’s a list of things that need much improvement. 1. We paid a fortune for this room. Yet we were given a room with a view to a wall. 2. The shower is bad. 3. Cleaning is horrible. There was no vacuuming and the tub had hairs throughout. They pretty much fix the bed and clean the sinks a bit. 4. Shuttle service is very slow. 5. Breakfast is poor. Service is horrendous. Servers barely speak English . I’d never stay again.

The first room we were given was unclean from previous guest. We were then moved to a room that was connected to the pool. It was very loud and noisy in the room looks to be a downgrade from a previous room, after going back to the front desk for a third time, we were given a room that was clean. It was just a huge hassle. And finally in the morning when he went to get breakfast, they had it set up as a buffet style breakfast, all of the plates and so we’re we’re we’re dirty and the food was stale, dry and flavorless and cost $20 a person. Overall the whole experience was very disappointing and would not recommend.