Montage Deer Valley

Beautiful property!

We had an amazing stay! The service and staff were fantastic!

Great property. Service not on par with other highend properties like the St. Regis

The Montage does not disappoint. From the staff at the desk, to their events team and the bell team, everyone is so kind and always takes their time when assisting. Each room's view is incredible, not to mention the cozy fireplaces in the lobby. The property is stunning in the fall and I cannot wait to go back.

So amazing I really love this place, the area, the amenities, the food, everything is a 5 star experience. Got here on Wednesday left on Sunday and I definitely will be back. Thanks montage for making everything so easy and luxurious. Can't wait to visit other properties as well!

I had such high hopes staying at a Montage for the first time but was disappointed. The montage is high up the mountain and we were all affected by the altitude for days. For the last 15 years we have stayed at the Ritz Carlton in Bachelor Gulch which I thought was higher in altitude. We have never had a problem before. When we would come down the mountain to go into town we felt better. We also were extremely disappointed to find out at check out that the hotel had given us a $250 per room daily spa credit. You can imagine how upset I was because no one told us when we checked in. They handed us a piece of paper with the American Express benefits that were bolded so we were looking at the paper as they explained the Amex perks. No one mentioned the huge spa credit which would have made the trip outstanding because I later saw that the spa had treatments for altitude sickness. At check out the receptionist said that they would credit the money to the bill…and then they never did after several emails. I then asked for the spa credit toward a future stay and they said no. I guess we are done staying at a Montage which is unfortunate since I wanted to book the Montage in Big Sky or California. I had paid for two rooms for six nights. It’s not like we were there using points. Overall I am very disappointed with the manager’s response especially when he replied that they “looked at the cameras and saw us looking at the sheet of paper they gave us” at check in as if we knew about the spa credits and chose not to use them! Believe me if I had known that we had a $500 daily spa credit I would have gone every day with my three daughters who are in their 20s to use it! Unbelievable poor service not to inform us at check in. The Amex rep told me it’s like they offered it but didn’t want us to take advantage of it.