WWuyuwuStayed for 2 consecutive nights. Booked a 'tech room' and got a free upgrade to a suite. There weren't many photos of the suites in the reviews, so I couldn't get a reference beforehand. It's allergy season (spring pollen), and as someone with allergies, I needed a bathtub, so I decided to experience it upon arrival.
First, the positives:
1. The front desk staff was very patient. Knowing I have allergies (to pollen, cigarette smoke, alcohol, etc.), I hoped to upgrade to a room with a bathtub. She patiently explained the company's financial regulations: standard rooms can only be upgraded to standard rooms, and king rooms to king rooms. No 'cross-category' upgrades are allowed, even if it means the room remains vacant. It's a very rigid financial system. Given the intense competition in the hotel industry, I wish the finance department would experience the front desk's difficulties before setting such rules. In an era where check-ins and repeat purchases are king, I'm surprised a hotel is still hampered by financial policies.
2. The suite was comfortable, and the space was well-distributed. The air conditioning unit was not directly over the resting area for guests. The fixtures and bedding were very clean. Water pressure was strong, and the water was hot enough. However, when filling the bathtub, the water temperature fluctuated slightly between hot and cold, though I didn't notice this issue while showering.
3. The breakfast selection was also good, with a comprehensive variety. Replenishment and clearing were timely.
4. The shuttle bus to the airport runs every hour at 45 minutes past, which is very convenient. Although the bus stops at other hotels, this is the starting point, so seat availability is controllable.
5. The lamb soup at the restaurant next door is excellent, and the second floor connects directly to the hotel, so you can go without even stepping outside.
6. Fruit delivery service is available, and drinking water is plentiful and free.
Now for the shortcomings:
1. Facing the street, at a crossroads, next to a gas station... the noise 'buffs' were stacked high. Rooms facing the street were very noisy. However, choosing a room with a window facing the inner corridor was neither ventilated nor less noisy.
2. The laundry room was in an inconvenient location with no clear signs along the way. The laundry room on the 2nd floor only had one washing machine, and there were water stains all over the floor with no staff supervision. It's described as self-service, but it's really a management loophole. The hotel wants to advertise laundry service but doesn't want to take responsibility for it, or even put in a little extra effort. I heard there's another laundry room on the 4th floor, but I couldn't find it due to the lack of clear signs on that floor, so I gave up.
3. There are 'No Smoking' signs, but no enforcement. People were smoking in the hotel lobby, public corridors, and even elevators without anyone stopping them. The security guards simply turned a blind eye, as if it were common practice. Those who are sensitive to smoke should seriously consider this.
4. The hotel's decor extensively uses carpeting. It's widespread in public corridors, individual rooms, and the hotel lobby lounge area. This creates potential dust and mite issues, which can cause respiratory discomfort and coughing. The carpet in the lobby lounge area on the first floor was particularly unsightly. However, overall, it's acceptable due to sufficient cleaning frequency, but there's significant room for improvement.
That's all! 😀 Overall, a good review. Worth choosing.
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