Kumamoto City Hotels with Free Parking.

This hotel is really nice and conveniently located right on top of Sakura Machi mall, so there are plenty of food options and shops for shopping. Right across the street is a pedestrian street, which is great for walking around. It’s not too crowded, so the atmosphere is quite relaxed. There’s also a major bus stop right downstairs, which makes it super convenient—especially if you don’t have a car. If you’re traveling between cities, this is likely a main stop you’ll pass through. For those who drive, you can find parking nearby. The hotel may offer parking discounts at certain locations, but I’m not entirely sure which ones. The hotel itself is beautiful, modern, and smells really nice—feels new and well-maintained. Amenities are quite complete as well. The bed and pillows were just okay, slightly leaning towards the uncomfortable side. However, the bathroom is excellent, with a separate standing shower and a small bathtub. The room I got was also quite cute, with a small sofa area, which was a nice touch.

The hotel's front desk service was excellent. They quickly and helpfully resolved a bug with the parking lot access, which was very thoughtful. The room was small, a typical Japanese-style room. The location is quite good. The image shows the information for the hotel's partner parking lot.

Since I had a 7-day JR Pass, proximity to a JR station was my top priority for this trip. The hotel is very close to the JR station, and it seems to attract a lot of business travelers. My initial impression was that some of the younger staff at check-in lacked a bit of enthusiasm. But I let that slide. After getting to my room, I couldn't find the Wi-Fi password anywhere. I went downstairs specifically to ask, and the response was 'in room'. I still tried to figure it out myself first, searching every corner, but still nothing. So I went back down. The older staff member was very friendly and helpful. As soon as she mentioned 'TV', I immediately understood, as many hotels back home display it on the television. She even drew a diagram to explain! Usually, when you enter a room and the power comes on, the TV turns on automatically, and you'd see it. But this time, I had to turn the TV on myself, which I hadn't thought of. It just goes to show that service attitudes can vary among different staff. In Japan, I've always admired the professionalism across all industries, but this was the first time I've encountered such a service attitude from a staff member. Overall, this hotel's proximity to the JR station and its excellent value for money make it worth staying at.

Conveniently Located, but Wouldn't Return Due to Room ConditionOn the bright side, the hotel has an excellent location. It was easy to locate and surrounded by various attractions and convenience stores. The staff at the front desk was polite and accommodating as well. However, the room condition was disappointing. Right after checking in, I noticed a severe musty smell reminiscent of damp, old laundry. Thankfully, the friendly staff provided a handle to open the window, so I aired out the room while eating dinner outside. However, the room was extremely small.

When we arrived at the hotel, we couldn't find a parking spot, and then one of the staff members—I think Elly—helped us tremendously to find a parking spot. The staff is very helpful and super friendly. The hotel is centrally located.  It is very quiet in the hotel itself. The surroundings are also extremely quiet, so we were able to sleep well. The beds were very good. One minor downside is that they didn't offer drinking water. So you had to get it yourself, and the 7-Eleven was around the corner, so that wasn't really a huge problem. We enjonyed our stay. Thank you!

The location is great, near to the malls and Kumamoto Castle. The room is great, nice street view and rather spacious. The buffet breakfast is fine, and the coffee served is really good. The only problem I was facing is the room temperature. It was a little warm and stuffy without AC, I could not have a good sleep because of that.

We had a pleasant stay at HOTEL MYSTAYS Kumamoto Riverside. The hotel is conveniently located near the city center, making it easy to explore Kumamoto Castle, shopping streets, and local restaurants. The riverside setting also provided a nice atmosphere, especially in the evening. The room was clean, comfortable, and well-equipped with the amenities needed for a short stay. The staff were friendly and professional, and the check-in process was smooth and efficient. The reason for giving 4 stars instead of 5 is that the room space was a bit limited for travelers with larger luggage. However, everything was well-maintained and functional, so it did not significantly impact our stay. Overall, HOTEL MYSTAYS Kumamoto Riverside offers great value, a convenient location, and reliable service. We would happily stay here again when visiting Kumamoto.

The tea cup in the room was not clean, i wish the hotel payed more attention to that. The hotel itself is very close to the station and the breakfasts are good, I've been there twice and each time the food was a little different. The staff at reception desk is very helpful

Having lived in Japan for over ten years, I have to commend this hotel. It far exceeded my expectations. 1. Right outside the door is the largest local bus terminal, making it incredibly convenient to get to the airport, Aso, Amakusa, and Fukuoka. 2. The price is half or even less than half of surrounding hotels. I originally had no expectations, thinking it would just be a cheap place to crash. 3. While the hallway decor looks a bit dated, it perfectly aligns with the MUJI団地 (housing complex) design philosophy. You even use a traditional key to open the door. 4. Although the room has an old-style Japanese business hotel decor, it's exceptionally clean and very spacious. The room design is well-thought-out, making it comfortable and secure to use. 5. Both check-in and check-out at the front desk were handled with meticulous care and polite, professional service. This is something even much more expensive hotels I've stayed at elsewhere often fail to deliver. 6. I stayed here for five consecutive nights and had a great experience. I would definitely choose this hotel again for future family trips.

部屋は広々としていて、くつろげました。古さはありますが、清潔にされていて良かったです。 温泉も、熱い湯が好きな自分としては熱い所が小さかったのが気になりましたが空いていたので問題はありませんでした。温いお湯しかない所も多いので、あるだけプラスかなと思います。 アメニティーも充分でしたが、一つだけ悪い点としてスリッパが自分には合わず足の甲が痛くて苦痛でした。大浴場まで結構距離があるので、ここだけは改善してほしいなと思いました。もっと柔らかいものだと良いのかな？ それ以外は値段から見て大満足でした。また機会があれば行きたいですね。