Kumamoto City Hotels with Free Parking.

Since I had a 7-day JR Pass, proximity to a JR station was my top priority for this trip. The hotel is very close to the JR station, and it seems to attract a lot of business travelers. My initial impression was that some of the younger staff at check-in lacked a bit of enthusiasm. But I let that slide. After getting to my room, I couldn't find the Wi-Fi password anywhere. I went downstairs specifically to ask, and the response was 'in room'. I still tried to figure it out myself first, searching every corner, but still nothing. So I went back down. The older staff member was very friendly and helpful. As soon as she mentioned 'TV', I immediately understood, as many hotels back home display it on the television. She even drew a diagram to explain! Usually, when you enter a room and the power comes on, the TV turns on automatically, and you'd see it. But this time, I had to turn the TV on myself, which I hadn't thought of. It just goes to show that service attitudes can vary among different staff. In Japan, I've always admired the professionalism across all industries, but this was the first time I've encountered such a service attitude from a staff member. Overall, this hotel's proximity to the JR station and its excellent value for money make it worth staying at.

The hotel is located very close to near to the train station with AEON Mall just across the road. The hotel also provides sufficient parking space for guests.  We appreciated the hospitality and professional services provided by the hotel staff.  For the American breakfast, it’s yummy with various drinks.  The hotel also provides free welcome drinks starting at 1600 hrs for guests.  In terms of cost effectiveness, it’s ranked highest.

The room was new and the service was good. You absolutely must try the complimentary 60-minute hot spring bath; although it's a large public bath, the environment is very comfortable. The location is a 3-minute walk from Suizen-ji Temple and about a 17-minute taxi ride from Kumamoto Castle. Breakfast and dinner were also delicious.

Although we have booked a smoker room(no more non smoker room available), we asked for a “smoke-free treatement required” due to my wife’s pregnancy. Checked that box here on trip.com and specifically mentioned on the special request. But to our disappointment, the room still had a lingering smell of smoke. I asked the front desk but they said we could switch rooms for 14700 yen. We understand that there would be no other cheaper rooms available due to golden week, but they could’ve offered to clean the room again or something but they didn’t. We also requested for extra pillows for my pregnant wife on the special request, but non were given. At their price range, we thought we could get more decent treatment. I have stayed on other cheaper hotels with much better treatment. I hope they would do better next time.

When we arrived at the hotel, we couldn't find a parking spot, and then one of the staff members—I think Elly—helped us tremendously to find a parking spot. The staff is very helpful and super friendly. The hotel is centrally located.  It is very quiet in the hotel itself. The surroundings are also extremely quiet, so we were able to sleep well. The beds were very good. One minor downside is that they didn't offer drinking water. So you had to get it yourself, and the 7-Eleven was around the corner, so that wasn't really a huge problem. We enjonyed our stay. Thank you!

The location is great, near to the malls and Kumamoto Castle. The room is great, nice street view and rather spacious. The buffet breakfast is fine, and the coffee served is really good. The only problem I was facing is the room temperature. It was a little warm and stuffy without AC, I could not have a good sleep because of that.

The tea cup in the room was not clean, i wish the hotel payed more attention to that. The hotel itself is very close to the station and the breakfasts are good, I've been there twice and each time the food was a little different. The staff at reception desk is very helpful

Overall, a fantastic stay! I really appreciated the complimentary drinks and the spacious bathtub in the room. The service was excellent, and I'll definitely be returning for another visit. My only minor critique is that the location isn't the most convenient, but despite that, I found the overall experience to be very satisfactory.

I think it was the biggest disappointment so far. The hotel is fine if you stay for one night. But more — I doubt it. For example, it is mandatory to leave at 10:00 even if you stay for more than one night. You can pay 1500 yen, but it literally gives you nothing. You can’t use sauna and sento. You received no additional service or amenities. Even sleeping is hard — the staff changes sheets. Next, people actually live in this capsule hotel. It means they get up very early, loud, alarm clocks, etc. Finally, the locker room is super tiny. There is little space. No benches. Definitely will not stay again. Good sides — the staff is polite, and you can store your luggage at the counter. Actually, you must, but people still carry their luggage upstairs.

部屋は広々としていて、くつろげました。古さはありますが、清潔にされていて良かったです。 温泉も、熱い湯が好きな自分としては熱い所が小さかったのが気になりましたが空いていたので問題はありませんでした。温いお湯しかない所も多いので、あるだけプラスかなと思います。 アメニティーも充分でしたが、一つだけ悪い点としてスリッパが自分には合わず足の甲が痛くて苦痛でした。大浴場まで結構距離があるので、ここだけは改善してほしいなと思いました。もっと柔らかいものだと良いのかな？ それ以外は値段から見て大満足でした。また機会があれば行きたいですね。