Guest User
June 21, 2024
A group of 9 of us went for a birthday celebration. The Grotto spa experience was underwhelming & disappointing, A year ago when I went to the pool my hair & skin felt soo smooth, I didn't experience that at all this time. I was cold wadding in the mineral pool waiting for space to open up in the hot tub. There was also an $15 extra charge at the end for using the pools. When asked about that the front desk girls explained its for the people who served us at the pool. Nobody served us at the pools. Afterwards we ate tapas & the food was AMAZING, I still think about it. However there were a lot of issues with the service, the organization of it, & the 2 hour tapa experience turned into 4 without us realizing (no clocks, no devices, no notification from staff). Fortunately I emailed Tigh-Na-Mara the experience & the director took the feedback genuinely & is implementing numerous changes & discussions to improve the service & compensation for our overall experience. Overall it turned into a 6 hour event which we hadn't even realized till way later in due to the no phone policy, & no clock, ended with extra charges, staff tracked down in the changerooms to collect our bills. It was all very odd. I get the girls at the front - they're likely high school kid at their first job, new to the world in a small town. Food - worth 100%. The experience to get it was chaotic.