Guest User
February 4, 2025
Was really looking forward to staying at this hotel at first. We arrived, no one to greet us, no one to help with our bags (especially when they have stairs out the front and we’ve travelling for 24hrs) We arrived to reception waiting to be checked in. Hotel was empty so not sure why everything took so long. Initially we accidentally booked the room for 2 nights once we realised a few days before we cancelled original booking then rebooked for 1 night (so technically we have paid twice) hotel refuses to give us refund for the first booking. (Typical Italy stealing peoples money) Then around 3pm we go sit at the bar, wait 1hr for a bartender to come serve us, still no one comes. We even asked the man at the reception desk who then replies ( im busy) … ok… Asked for more”water, reception said the same thing (it will take a while as im alone and busy” Hotel couldn’t even arrange taxi to collect us from the train station (that is not 5 star service) As we went to check out the next day they tried to charge us for alcoholic beverages (the ones we never had whilst waiting at the bar for 1hr) Looking forward to never going back to this hotel. They’re thieves who keep travelers money.