Best Hotels near Westfield Annapolis Mall, Parole

Great location. The room was very clean and bed was comfortable. Love the free cookies. Yummy!

After a very sunny day at the beach, we were happy to get to the hotel. The front desk staff was very pleasant and they offered a choice of cookies as a small welcome. We chose oatmeal cookies and were surprised by how delicious they were. As a tea drinker, I was also happy to see an excellent choice of Bigelow teas in the lobby. Our suite was very comfortable, with a living room that was separate from the bedroom. Everything was simple and comfortable and very clean. Breakfast buffet was included, and is served on weekends til 10:30. This helped us have a relaxing morning. The choices were quite typical, but somewhat more variety than is often the case (waffles, fresh fruit, oatmeal, cold cereal, bacon, sausage, etc). More important, the scrambled eggs tasted fresh and delicious, the muffins also tasted fresh and delicious, the orange juice tasted especially good, and I was again happy to have a choice of teas made with hot water that was in a container that was not previously used for coffee. (If that sounds like an odd statement, you probably are not a tea drinker.) We never stayed at a Country Inn and Suites before, and now we will again.

This particular TownPlace Suites carries the Marriott name but not the quality. It's very difficult to write a bad Marriott review but this location has a long way to go before it will have you Marriott satisfied. Most of the staff is very nice, I actually stayed for a week last month and locked my keys in my vehicle the day I was to check out. The front desk went out of the way to give me extended access to the room until I was able to gain access to my vehicle. I returned the next week to a completely different experience. There was a fill in staffer that was unable to create reservations and check in guest. I had to remain in my vehicle from 3 am until 7 am when another front desk agent arrived. I asked to use the bathroom in the lobby since I had to wait outside 4 hours. I was told only registered guest could use the lobby restroom. I would have been a registered guest with a room if they had adequate staffing. I literally had to argue with the woman on duty to allow me to use the bathroom since I had to return to my vehicle to sleep. Marriott? Not. I checked out after getting some rest finished my week stay at another hotel just across the street. Better price and better service. But since I am and always will be a Marriott guest, a month later I came back. I reserved for three nights. I always arrive early in the morning and this time I arrived at 3:30 am. The front desk was downloading it's computer so again, I had to wait for service.... Instead of booking my three night reservation I was told to book for one night then rebook the rest of my stay the next morning. The next morning I was advised the hotel was completely sold out and I would not be able to complete my reservation. Asking for management only made the situation worse. All kinds of excuses but no customer service. No accountability. No accommodation. In 30 years I have never called corporate but I had to this time. Then, the general manager started backtracking. Then a room became available, she moved some things around. 30 minutes later too many excuses later... no thank you. I was told I had half hour to vacate the room or I would be charged an additional day as a threat against me contacting the corporate office. To make matters worse, the same general manager modified my folio receipt to make it appear I was checked in for 3 days/2 nights although I was only there 8.5 hours. How was it resolved? Not with more service but with more excuses. I went to a Hilton and finished my reservation. Better price better service and the tvs work. If you are reading this you have been warned. This property does not operate at Marriott level standards. Go anywhere else if you want to be treated like a paying guest.

The Hampton Inn & Suites in Annapolis is by far the friendliest and with the most helpful staff. Our recent stay was very relaxing and we were constantly surprised by the staff, they were always around to provide assistance. After I had entered our room I was holding the room door open waiting for my wife when a staff member stopped to inquire if I was having problems with the door and offered to prop it open for my wife. Then the next morning when my wife (mobility challenged) went to get her breakfast in the breakfast lounge she dropped a piece of food from the buffet tray and immediately a staff member was there to clean-up, followed by a Hampton Inn staff member deliver her assembled meal to the room for her. Stay at the Hampton Inn & Suites Annapolis for a pleasant experience.

Overall, the surrounding environment is also good, dining and shopping are convenient. But the room is not big, saying that the standard room is allowed to sleep 4 people, but a bed is about 1.3m. It is still difficult to sleep two people. Two people can live in one room, 3-4 people, and they are crowded. Our family of three traveled, and one room slept all night, feeling too crowded, and made up a room the next day, everyone can rest better.

Come here for meetings every year, nice hotel.