San Antonio Summer House

Top

The person at desk very very nice

The reception and staff were extremely welcoming and helpful. They were so knowledgeable of the area, the busses, and sights to see. The hotel is located very close to the bus stop which is easy to get to other locations from. Also the hotel is only a 10-15 min walk from the black sand beach- which is beautiful (and quiet in the mornings!) The only complaint we had was from about 10:30-1am at night there was a lot of noise coming from the hotel either above or outside- it sounded like they were still setting up rooms or building something in the middle of the night. Also the showers are extremely small! If you are tall, be prepared to crouch or sit completely on the floor. Other than that we had a great stay, and the receptions staff and breakfast were lovely!

We booked in feb 2021 having viewed the enticing pictures on *******. On arrival we found they were far removed from reality. On arrival we were sat down for 15 minutes whilst the manager explained the Covid rules. This included the fact that our breakfasts would be brought to our room because of Covid. We were then shown to our room. This was like going back 40 years to the 1st time we went to Greece. To say it was basic was an understatement. Curtains barely hanging on rails, broken wardrobe doors, a tiny bathroom with a huge hole in the ceiling revealing the sky outside. There was an overriding smell of damp, or dirty mop bucket water, it was that bad. We explained that this was not as it said on the website and the manager apologised and urged us to take the room anyway. We refused and asked for another only to be shown another room that had not been used for a week but also had not been cleaned in that time, with unmade beds from the previous occupants and a terrible smell coming from the bathroom, despite the fact that the windows were open wide , it was very off putting. We declined and asked for our money back. The manager then added that the cleaners had not been working and that most of the rooms are not ready, but if we waited for them to return at 10pm the room would be cleaned. We declined and we’re shown a 3rd room adjacent to the pool. Which is when we discovered that the sea ‘views’ pictures from the pool are obscured by 30ft buildings immediately adjacent to it. To get to the pool you have to walk out of the hotel and along the street. The sun beds are old and manky, and there was only 4 of them. The room we were then shown was equally as squalid and again we declined the offer and asked for a refund. The manager said he would ask his boss and rang him while we deliberated in what to do. On deciding to leave we where told we could not have a refund (£175) and we’re so disgusted with the whole experience that we decided to pick up our bags and leave. There was no offer of alternative accommodation so we used the hotel WiFi to book another hotel in nearby Naoussa, a much bigger, better resort. The next day the manager emailed us to say we could have had a stay at their sister hotel, Mr & Mrs White, near Naoussa, with the same deposit. But it was too late by then. All in all a sour experience and I wouldn’t recommend this hotel one bit, steer clear.