Hotels near Crystal River Park, Pasco County

First of all the employees act like you owe them something, not very friendly and helpful. Room was dirty and nasty due to they clean every 3rd day as I was told by front staff. Asked for more towels said they had a towel shortage. The pool was filled with a bunch of kids unsupervised just a nightmare. The restaurant was very short staff had a 6 year old cleaning the tables on our first day there. The pool table in the bar is from the 70's and not taking care of. Oh don't let me forget the Drug Dealing going on in the side parking lot. Do yourself a Huge Favor ... Don't Stay There Go Elsewhere. This place is a Total Dump.

Basically satisfied

This hotel was convenient for a stopover stay while traveling. Free parking, with plenty of spaces. There are a couple of restaurants near by if needed, there is also a Starbucks less than a .25 mile away. The room was clean, the staff was polite and friendly. The bed was a bit firm, not the best sleep but not a deal breaker for this price point, that is expected. There are 2 seating options in the room, other than the bed, which is convenient for eating. There is a nice outdoor sitting area with hammocks and seating both with shaded areas and unshaded areas, that is a plus. There is a little area to purchase snacks and a few sundries near the front desk if needed. A car is needed for this location, a few shops near by but not really walkable. As for the room, it felt damp, the bed, towels and even our things started to feel damp. The explanation was that this is FL. As I lived in South FL and North FL, I don't buy that. There is an issue with the AC system. But for one day stopover not a deal breaker. There is only one elevator, which was inconvenient during peak times. This one elevator is utilized by staff with carts as well guest trying to get breakfast and guest checking out. Other times the one elevator was not an issue. There are only 3 floors in this hotel so the stairs were an option. In the end, the value was there for this location. Budget friendly find!

Myself and three of my friends, take a golf trip every year and have stayed here for the past ten years or so. Please note that everyone that works there is wonderful and very accommodating. The daily breakfast was very good. However, since the proprty has been purchased and new management has taken over, things have gone downhill. Upon arrival neither rooms could be opened. After a time and new room cards, we were able to get into our room. The other room could not be unlocked. Finally a maintenance worker was able to open the door with his master fob, but couldnot get the key cards to work. since no other rooms were available, they were given a master fob. I assume it was set to only work on that room, but it would not work on the outside doors. The next day when we returned and went to our rooms. The room with the lock trouble was wide open and lock was in pieces on the table. They had been working on it and had left it that way while they were somewhere else. Do not know how long it was open for. When we checked out, one room was supposed to be on my credit card, the other room was supposed to be on one of their cards. They left everything on my card. They had the information and card number for the other from check-in. Perhaps the staff is not all properly trained. The assistant manager assured us she could fix it. Each room should have been approximately $2200. By the time she was done, the other room had $4400 charged and mine had been charged nearly $11,000. At that time she said she could not change it because of the large amount involved. When we got home, we had to spend time calling the general manager and spend a couple of weeks calling my credit card company (just in case) and checking in online to make sure the excess charges were removed. It was finally straightened out, but it should never have happened. As a side note there used to be activities four nights per week for the guests, i.e., pizza night, grill night, movie night and so on. Not anymore. Overall disappointing.

We had a nice stay while visiting the Tampa area. Our room was clean and comfortable with a layout similar to other Springhill Suites. The room’s lighting was ample in the seating area but a bit lacking near the beds. The breakfast area was clean and comfortable with ample seating. The waffle machine we normally expect at complimentary breakfasts was noticeably missing, but there were pre-made waffles available. Parking was ample and the hotel’s wifi worked well. The hotel is located in a quiet area that appears to be recently built as Google Maps seemed a little confused about the roads adjacent to the hotel. There are many retail and dining options within a 10-15 minute drive away and the hotel is close to the Suncoast Parkway that takes you into Tampa.

Service level beyond Hampton standards and above the top tier Hilton brands.....Lindsay provided an overview of all of the amities, hotel layout, breakfast (breakfast was ok) and features of the hotel. We had a pizza from lunch and when we checked in, our room did not have a fridge. I asked Lindsay if she had a room with a fridge and she promptly moved me and helped move me and provided a cart and made it super easy. Very impressed with her service level

Me and my wife arrived in Tampa after a long drive from Boca Raton Florida. We booked a room with a Kings size bed on Priceline and was very excited to get to our room. Upon entering the Hotel at approx. 1030pm on 5/5/2022 we noticed the Front desk was empty. So we decided to have a seat and wait for someone to come help us check into our room. We waited for a good 7-10 minutes before we saw a woman walking across the lobby from a dark lit area slowly taking her time as she approached the front desk. There was not any pleasantries or any welcoming or inviting facial expressions or words, Just can I have a drivers License and credit card,after I had said we would like to check -in we have reservations. She looked up our reservation told us our room number and that was it. Upon riding the elevator we noticed she never explained anything about the hotel or how to get on Wi-fi or any of the normal conversation you would normally have upon entering a hotel. we just shrugged it off and looked forward to sleeping after a 4hour drive. When we entered the room it had two single beds? We called the front desk and said we have a reservation for a king size bed we have 2 single beds. At which time she became annoyed and explained that was what they had available right now. She said if you want a King size Bed I can put you into room 126 on the first floor. I agreed and went to the front desk to turn in my key and pick up another one. When i walked up to the desk she was having a personal conversation and ignored us for a time until her conversation was ended. The was not a customer but a friendly conversation with a person she knew personally. When she finished the conversation she made no eye contact nor any conversation as much to say she was not happy to help us or even act politely and professional. When we get to our room 126 it has a terrible odor. It was a room that permits smoking and did make it hard for me to breath since I have asthma . My wife wanted to complain but I suggested that its better to just accept the room since she is looking for confrontation it seemed. This was a horrible experience. Upon checking out we mentioned to the front desk what had happened. Our confirmation number was., 3253066336