Swiss-Belinn Singkawang Reviews
Swiss-Belinn Singkawang
VXX9+CQV Grand Mall Area, Jl. Alianyang, Pasiran, Kec. Singkawang Bar., Kota, Pasiran, West Singkawang, West Kalimantan, 79123, IndonesiaView Hotel Details
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Swiss-Belinn Singkawang Guest Reviews
4.5/5
Great
215 review
Verified reviewsLocation4.7
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(215)
Positive reviews(205)
Reviews with photos/video(74)
Awesome stay(45)
Clean and tidy(31)
Near shopping area(26)
Great service(24)
Convenient for shopping(20)
Negative reviews(10)
JamesJames
Deluxe Double Room Tower 1
Stayed in Jun 2024
Couples
3 review
Posted on Jun 4, 2024
I feel Maybe the best hotal in singkawang with good location and having a shopping mall just beside. Like this hotal very much
Response from Property: Dear Mr. James, Warmest greetings from Swiss Belinn Singkawang! Thank you for choosing and staying at Swiss-Belinn Singkawang and thank you for taking your valuable time to provide a rating based on your stay experience. It is an honor for us to be able to serve you during your visit to Singkawang City . it's a pleasure to know that you enjoy our location in Singkawang Grand Mall. Once again thank you for the review given to us. We hope we can welcome you and provide our best service again when you come again. Best regards, Hamdany General Manager
KennyBlon
Superior Twin Room Tower 2
Stayed in Jul 2024
Couples
5 review
Amazing
Posted on Jul 17, 2024
Nice clean hotel. Breakfast can improve on varieties but taste good.
Response from Property: Dear Mr. / Ms. KennyWarmest greetings from Swiss-Belinn SingkawangThank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang,It's a pleasure to know that you enjoy your stay experience with us. Looking forward to welcome you back to this beautiful city, Singkawang.Best regards,HamdanyGeneral Manager
Thamuzs
Deluxe Twin Room Tower 1
Stayed in Jun 2024
Couples
1 review
Outstanding
Posted on Jun 5, 2024
Nice hotel, i love the breakfast is very nice completed, so many dish
Response from Property: Dear Mr. Thamuzs, Warmest greetings from Swiss Belinn Singkawang! Thank you for choosing and staying at Swiss-Belinn Singkawang and thank you for taking your valuable time to provide a rating based on your stay experience. It is an honor for us to be able to serve you during your visit to Singkawang City . it's our pleasure to know that you enjoy our breakfast varieties. Once again thank you for the review given to us. We hope we can welcome you and provide our best service again when you come again. Best regards, Hamdany General Manager
Guest User
Superior Queen Room Tower 2
Stayed in Mar 2024
Other
5 review
Very Good
Posted on Mar 11, 2024
The best hotel in singkawang so far. Staffs are courteous and humble, feels very welcoming. Its facilities are, room cleanliness are great. Very comfortable and located right next door to the grand mall. Food and shopping are easily available.
Response from Property: Dear Mr. Herman,Warmers greeting from Swiss-Belinn SingkawangThank you for choosing Swiss-Belinn SIngkawang during your stay in Singkawang.Thank you so much for your good review to and share your experience to stay with us. We are very happy to know that your night stay meet with your expectation. Thank you for your give excellence review to staffs and enjo the facilities, cleanliness, and also our strategic location in Singkawang Grand Mall area.I definitely pass this feedback to our staff, I believe this feedback would motivate them to serve you better.We look forward to welcoming you back to our hotel.Best regards,Roy Filemon Ginting SukaRoom Division Manager
AA Rizal
Deluxe Twin Room Tower 1
Stayed in Feb 2024
Solo travelers
3 review
Great
Posted on Feb 4, 2024
Good location, in the middle of Singkawang's Mall, easy to find food stall and cinema 21
Response from Property: Dear Mr. AA Rizal, Warmest greetings from Swiss Belinn Singkawang! Thank you for choosing and staying at Swiss-Belinn Singkawang and thank you for taking your valuable time to provide a rating based on your stay experience. It is an honor for us to be able to serve you during your visit to Singkawang City. Once again thank you for the review given to us. We hope we can welcome you and provide our best service again when you come again. Best regards, David Padrigon Baduria Jr General Manager
Guest User
Superior Twin Room Tower 2
Stayed in May 2024
Family
1 review
Posted on May 14, 2024
Nice service and the location is convenient. Highly recommend to people who plan to go singawang.
Response from Property: Dear Our Valuable Guest, Warmest greetings from Swiss Belinn Singkawang! Thank you for choosing and staying at Swiss-Belinn Singkawang and thank you for taking your valuable time to provide a rating based on your stay experience. It is an honor for us to be able to serve you during your visit to Singkawang City . it's our pleasure to know that you enjoy the location and would recommend our hotel. Once again thank you for the review given to us. We hope we can welcome you and provide our best service again when you come again. Best regards, Hamdany General Manager
Anonymous User
Superior Twin Room Tower 2
Stayed in Jun 2024
Friends
2 review
Outstanding
Posted on Jun 24, 2024
Location is very strategic. Before check in, check either your room in tower 1 or 2
Response from Property: Dear Our valuable guest. Warmest greetings from Swiss Belinn Singkawang! Thank you for choosing and staying at Swiss-Belinn Singkawang and thank you for taking your valuable time to provide a rating based on your stay experience. It is an honor for us to be able to serve you during your visit to Singkawang City . it's a pleasure to know that you had a pleasant stay with us. Once again thank you for the review given to us. We hope we can welcome you and provide our best service again when you come again. Best regards, Hamdany General Manager
Afendi
Grand Deluxe Tower 2
Stayed in Apr 2024
Solo travelers
1 review
Posted on May 1, 2024
Dirty and dusty room, dirty towel. All the staff need a proper hospitality training to handle guest complaints.
Kebersihan perlu di tingkatkan, kamar berdebu dan kotor, terutama handuk sudah kuning dan banyak bercak. Staff hotel lumayan ramah tapi tidak bisa menghandle komplain dengan baik ( perlu training yang lebih)
Response from Property: Dear Mr. Afendi, Warmest greetings from Swiss Belinn Singkawang! Thank you for choosing and staying at Swiss-Belinn Singkawang and thank you for taking your valuable time to provide a rating based on your stay experience. It is an honor for us to be able to serve you during your visit to Singkawang City . We do apologize if your stay was not meeting your expectation. Your valuable feedback are truly important for us for better improvement in the future and deliver training to our staffs. Once again thank you for the review given to us. We hope we can welcome you and provide our best service again when you come again. Best regards, Hamdany General Manager
Toda
Superior Twin Room Tower 2
Stayed in Mar 2024
Family
42 review
Posted on Mar 30, 2024
Its a nice hotel, with a huge room and clean; however, the check in was a bit complicated ie need to move back and forth due to their two receptionist areas and its unclear - moreover, there were no power for two of our room and need 30 mins for their engineering to “fix” it…
Response from Property: Dear Mr. / Ms. Toda Warmert greeting from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn SIngkawang during your stay in Singkawang. Thank you so much for your good review to and share your experience to stay with us. We are very sorry to know that your night stay not meet with your expectation. Thank you for your give valuable review and already shared to the department concern for follow up. I believe this feedback would motivate them to serve you better. We look forward to welcoming you back to our hotel. Best regards, HamdanyGeneral Manager
Guest User
Superior Twin Room Tower 2
Stayed in Apr 2024
Friends
1 review
Great
Posted on Apr 27, 2024
Great service and friendly staff. Nice hotel with Singkawang Grand Mall just steps away.
Response from Property: Dear our valued guest, Warmest greetings from Swiss Belinn Singkawang! Thank you for choosing and staying at Swiss-Belinn Singkawang and thank you for taking your valuable time to provide a rating based on your stay experience. It is an honor for us to be able to serve you during your visit to Singkawang City . We are pleased to know your positive feedback during your stay. Your valuable feedback are truly important for us. Once again thank you for the review given to us. We hope we can welcome you and provide our best service again when you come again. Best regards, Hamdany General Manager
Guest User
Superior Queen Room Tower 2
Stayed in Jul 2024
Family
2 review
Posted on Jul 9, 2024
Far from hong kong market and the room is not as clean as photo.
Response from Property: Dear Our valuable guest. Warmest greetings from Swiss Belinn Singkawang! Thank you for choosing and staying at Swiss-Belinn Singkawang and thank you for taking your valuable time to provide a rating based on your stay experience. It is an honor for us to be able to serve you during your visit to Singkawang City . it's a pleasure to know that you had a pleasant stay with us. Once again thank you for the review given to us to ensure our better improvement. We hope we can welcome you and provide our best service again when you come again. Best regards, Hamdany General Manager
Estella T.
Superior Queen Room Tower 2
Stayed in Feb 2024
Solo travelers
2 review
Posted on Apr 14, 2024
Booked this hotel as it was one of the only few hotels that was available for booking online. The location was perfect, being next to a mall which was very convenient and easy access to supermarket, food, coffee and even a cinema. Don't expect the cleanliness to be top-notch. The room was musky and had dust everywhere. It doesn't get any sunlight at all. Car parking is free, but was a little inconvenient to register the car plate every 2 days (not sure why they can't do this for the duration of my stay). Service was good. However, don't expect all staff to speak English. The pool is only at tower 1, which I didn't use. Might be a little inconvenient for those allocated a room in tower 2. Overall, it was an okay stay.
Response from Property: Dear Ms. Estella, Warmest greetings from Swiss Belinn Singkawang! Thank you for choosing and staying at Swiss-Belinn Singkawang and thank you for taking your valuable time to provide a rating based on your stay experience. It is an honor for us to be able to serve you during your visit to Singkawang City . We are sorry that you had an inconvenience with the parking system, we will coordinate with the parking vendor. Your valuable feedback are truly important for us. Once again thank you for the review given to us.We hope we can welcome you and provide our best service again when you come again. Best regards, HamdanyGeneral Manager
Anonymous User
Superior Twin Room Tower 2
Stayed in May 2024
Family
2 review
Outstanding
Posted on May 23, 2024
We had a great stay with family here, clean hotel, good service
Response from Property: Dear Our Valuable Guest, Warmest greetings from Swiss Belinn Singkawang! Thank you for choosing and staying at Swiss-Belinn Singkawang and thank you for taking your valuable time to provide a rating based on your stay experience. It is an honor for us to be able to serve you during your visit to Singkawang City . it's our pleasure to know that you and your family had a great stay with us and enjoy our cleanliness and service. Once again thank you for the review given to us. We hope we can welcome you and provide our best service again when you come again. Best regards, Hamdany General Manager
Hero zhang
Superior Twin Room Tower 2
Stayed in Nov 2023
Business travelers
1 review
Outstanding
Posted on Nov 16, 2023
Very nice place to stay
Response from Property: Dear Mr. Hero Zhang, Warm greetings from Swiss Belinn Singkawang! Thank you for choosing and staying at Swiss-Belinn Singkawang and thank you for taking your valuable time to provide a rating based on your stay experience. It is an honor for us to be able to serve you during your visit to Singkawang City,Once again thank you for the review given to us. We hope we can welcome you and provide our best service again when you come again. Best regards, Roy Filemon Ginting Suka General Manager In Charg
Anonymous User
Deluxe Twin Room Tower 1
Stayed in Jul 2023
Business travelers
1 review
Very Good
Posted on Jul 5, 2023
Got some business at this city and Too tired to go to other hotel near supadio airport at the same day, so got the room pretty late.
Such a good hotel, near to mall so the guest who didn't want to go far for dinner can go right to the mall behind.
I only got 1 card key 'cause they said it was out of stock (i guess the room all full)
Overall it was great to stay in this hotel
Response from Property: Dear our valuable guest, Warmest greetings from Swiss-Belinn Singkawang... Thank you for choosing and staying at Swiss-Belinn Singkawang, and thank you for taking your valuable time to provide a rating based on your stay experience. We are happy if you are satisfied staying at Swiss-Belinn Singkawang . We will be happy to welcome you back to Singkawang City, City of 1000 Klenteng. Best regards, Aldi Risanto General Manager