Guest User
December 10, 2023
I booked a stay at the hotel -Hotel Cavaliere, via delle ginestre 5 Passignano sul Trasimeno-. I am writing to you to list the negative vicissitudes that have been occurring since our arrival. Upon our arrival (around 5.30pm) the hotel, booked with emotion3, was desolate and dark, with no one at reception, to the point that we had to call the number indicated at the entrance. A lady (Luana) answered and after a while she arrived. I asked her about the tickets (included in the box set) and she replied that she didn't know anything about them and that something like this had never happened to her before. He asked us for documents for registration for the room, gave us the keys and we went to the room. The room was absolutely not as described in the box set, but it was in the basement and dirty: a hovel. The shower with mold and water leaks. We immediately went to Luana and pointed out that it was not a lake view room. She replied angrily saying that what's on the box is worth nothing and that we had to call when it's not expected after the booking was confirmed by the hotel. The lady insisted on denying everything and I made her read what was written (a lake view room was included in the box set) she continued to say that it was worth nothing. In the end he gave us the room next to the other and told us to choose between the two, leaving our documents unattended at the reception in the meantime. In fact, when we returned, the lady had vanished again. The next day we had breakfast: dirty cups and terrible service. We are truly saddened because the cost of the box set is absolutely not worth the price of this actual night in this beautiful Umbrian land which however has no alternatives in terms of facilities. This structure is not reliable among the available availability and I write this review to protect future customers.
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