Guest User
December 18, 2024
This was my first time staying in a hotel where the experience was defined, from the outset, by the staff. This hotel isn't perfect. At times, the experience reminded us of the Very Best Exotic Marigold Hotel movie. Some areas are in dire need of maintenance (hot water on upper floors can be a challenge - let the taps run for 10-15 minutes), and you may have to swap rooms mid-stay. But, the hotel management did go above and beyond to ensure that myself, and other members of our conference delegation could stay at the property for a few extra days when the hotel's website booking platform essentially said this was impossible. The delicious food at the hotel restaurant and the incredible staff made this stay a unique and very memorable experience. I hope that over time, the management continue to invest in the property maintenance (particularly the hot water systems). It's an incredible historic building (quite the adventure to explore after dark), and well worth a visit. I would happily recommend staying here, but come with an open mind and be prepared to be flexible.