Hotel Phamrong Retreat, Pelling

No maintenance at all, bed sheets were dirty washroom was stinky staff was least bothered curtains were dirty curtain rod was falling extremely dirty property it is better to stay in the car itself rather than staying here. Would not recommend at all. 🤮🤮

As we entered with our family, one room that was provided had bugs, pillows had fungus, the lights were dim and the room had a bad smell. When we complained the answer was they don't have any other room. As we entered the toilet it wasn't clean, the geyser was broken, there were no cupboards in the family room and absolutely no hooks or whatsoever to hang out clothes on. Drinking water was not provided to us. When asked for iron box the next day the hotel denied saying it doesn't have it( like really!!) Absolutely disgusted by the room and the staff was also not cooperative. They had an air about themselves. Sachets were provided on day 1 to prepare tea rest days nothing. Our room was changed next day after 6 pm and that too the staff wasn't talking nicely. Just because it's a tourist place, they are exploiting people. We pre paid the hotel and they made us feel like we were staying there for free. Anything that was asked to them was either denied or given after a long wait intentionally. I will not recommend any one especially families to come and stay here.

Room given at 4th floor, no lift facility, dinner supply time 2 hrs in the morning there is no water in the washroom and toilet. Food quality is bed

Nice stay, but given top floor, i. E. 5th floor, and all know it's not very easy without lift. We have kids too. But location is good,

Food was good,beautiful kanchanjanga view from hotel room, the location of hotel is just near the centre of city.

There was smell of dampness in room room photos different bathroom was very dirty and smelly

Terrible ! the bathroom was not clean and the flush wasn't working well leakage from the tap please make sure it is looked into

The room is very dirty. After 12am electricity off up to morning 6 a. M. Bed is broken. Horrible experience

The stay was very good, location is nearby the main chawk, room service and food was very good. Wifi speed was also good.